Tour Guide

The Ticketing Team are responsible for the sale and delivery for all season and matchday tickets across both Premier League, Women Super League (WSL) and U21 fixtures as well as our soccer schools and our Villa Park stadium tours. Our team act as the frontline and shape our fan experience – ensuring that every fan’s journey – from buying a ticket to entering Villa Park – is smooth, welcoming, inclusive and memorable.

• The Tour Guide will create an unforgettable experience at Villa Park as one of English football’s most historic venues, acting as frontline ambassador and leading groups around the stadium.
• Walk in the footsteps of our finest players, share stories, and bring the Club’s heritage to life at points of interest.
• Blend expert knowledge with humor and personality while answering questions professionally and keeping guests safe and coordinated at all times.
• Carry out pre-tour checks to ensure the full route is safe, inclusive and accessible. Engage with a wide audience and adapt delivery accordingly during the tour.
• For further information about the role, please see the Role Profile.

• Proven experience working as a Tour Guide in a similar role.
• Excellent conversational skills with a flair for storytelling.
• Exemplary customer service skills with passion and enthusiasm to provide unforgettable tour experiences.
• Professional and confident presentation with the ability to adapt style depending on the audience.
• Flexibility to work as required by the Club, including matchdays, evenings and weekends.
• Must have access to a vehicle and/or the ability to travel to Villa Park.
• As part of your application, please upload your CV and Cover Letter.

The Club reserves the right to close any advertised vacancies earlier than the advertised closing date if sufficient applications have been received.

Aston Villa Football Club celebrates the diversity of its Club and embraces equal opportunities for all.

We welcome applications from all candidates regardless of age, race, disability, gender reassignment, pregnancy and maternity, sexual orientation, marriage and civil partnership, sex and religion or belief.

Aston Villa Football Club is fully committed to safeguarding children and adults at risk across our Club. We adhere to Safer Recruitment processes and for some roles a satisfactory enhanced disclosure via the Disclosure & Barring Service may be required prior to starting in a role at the Club. For more information, please see Aston Villa Football Club | The official club website | AVFC - Safeguarding