Emerging Store Manager

Emerging Store Manager – Walgreens

Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with overall operation of the store to achieve company deliverables, works alternate schedule with minimal overlap, and assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improved store sales and profitability.

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops improvement plans in both the front‑end and pharmacy. Empowers team members to find the most impactful resolution for customers, seeks solutions that exceed customer expectations, and builds loyalty.
• Accountable for improving overall customer service metrics.

• Supervises the operation of the store and team members, including assigning daily activities, delegating tasks, opening/closing shifts, approving time records, time off, and managing scheduling conflicts.
• Collaborates with external partners to drive the future of Walgreens stores and supports the Pharmacy Operations Manager with community outreach opportunities.
• Supports Store Manager in leveraging data, analysis, and team member input to make fact‑based decisions, follow‑up, and monitor impact.
• Supervises cash management, including register counts, withdrawals from bank, armored car pickups, safe deposits, and change orders.
• Supervises front‑end and pharmacy inventory, completing resets/revisions and price changes; analyzes inventory trends to create corrective action plans; trains coaches team members to follow inventory SOPs.
• Ensures execution of operational feedback from Store Manager and District Manager through delegation and supervision of team members.
• Maintains a clean, presentable store interior and exterior; manages repair and maintenance; responds to emergencies.
• Ensures team members have a working knowledge of all computer and technology systems and software.
• Provides for the safety and well‑being of team members; effectively utilizes the Security Operations Center.
• Complies with all company policies and all applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products.
• Completes special assignments and other tasks as assigned.

• Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables.
• Uses operating statements, KPIs, and other tools to engage the team; drives solutions and actions for store improvement. Collaborates with Store Manager to identify sales opportunities and ensure growth through new initiatives.
• Supports Pharmacy during busy periods, including serving as a pharmacy technician when necessary.

• Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable career development.
• Manages team member performance by assigning responsibilities, developing performance plans, setting goals and expectations, observing performance, providing feedback, and giving recognition.
• Acquires and retains talent, builds pipelines for future leaders, anticipates staffing needs, manages candidate pool, participates in interviews, and makes hiring decisions.
• Ensures procedures for selection, recruitment, record retention, and training follow Company policy and legal requirements.
• Establishes a culture of accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.

• Successfully completes Store Manager learning and development program. Completes all required courses, certifications, and training assigned by Store…