Retail Assistant

Overview

At the core of Screwfix, Retail Assistants keep our customers at the heart of everything we do. You’ll deliver genuine service, learn across a wide range of tasks and build a promising career with us.

• Customer service at the till, picking orders, stocking shelves, handling deliveries, and maintaining the store layout.
• Working evenings and weekends with varying shift patterns to support a healthy work‑life balance.

• Cycle to Work Scheme – save up to 25‑39% on bikes and accessories.
• Discounts at Screwfix, B&Q and other high‑street retailers.
• Share Plans to become a Kingfisher shareholder.
• Health and wellbeing discounts: 20% off a Nuffield Gym membership, free 7‑day pass, dental and acupuncture coverage through Simply Health.
• Long Service Awards – extra pay and bonus holiday days for milestones.
• Enhanced pension plan: choose your contribution and receive 14% extra per month.
• Life Cover – up to 4× annual salary Death in Service payment.
• Retail Trust wellbeing resources and confidential counselling service.
• Mind Training – support from the UK’s leading mental health charity.
• Screwfix Community – stay connected with colleagues and access resources.
• Self‑Development – access learning tools like Linked In Learning.
• Enhanced Family Leave – inclusive leave policy above statutory requirements.

• First Steps to Management – 16‑week programme for Service Assistants moving into Trade Counter Supervisor roles.
• Power Up to Trade+ – 12‑15‑month apprenticeship becoming a Trade+ Sales Supervisor.
• Trade Up to Branch Manager – 15‑month programme leading to Level 4 Retail Manager Apprenticeship.
• Learning for Life – life‑skill courses with Maths and English coaching partnership.

We celebrate all who are themselves – fostering a warm, inclusive culture where employees can share ideas and thrive.

Prepare by reading our careers page, visiting a local Trade Counter, and completing the situational judgement test for Service Assistant roles. Interviews may be on the phone, video call or in‑store.

Successful candidates receive an official offer and, after pre‑employment checks, a new contract.