Retail Store Manager GRAND MALL

Job Description

Retail Store Manager (RSM) works as the leader of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Our RSMs lead by example as brand ambassadors, creating energy and excitement around our products and services. They demonstrate how to thrive in a fast‑paced, fun environment where customer needs are their first focus.

They immerse themselves in meaningful connections with customers by building new and deepening existing relationships. Their expertise in uncovering customers’ needs and passion to educate, demonstrate and recommend device and service solutions drives the store’s success.

• Demonstrate how to help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in‑store.
• Explore individual needs and provide hands‑on demonstrations of the latest and greatest technology in‑store.
• Ensure the store meets or exceeds sales goals by overseeing all store functions, from sales and inventory to implementing new store programs and initiatives.
• Sell to find personalized solutions beyond the bare‑bones device and service plan, keeping customers connected to the people and lifestyle they love—including accessories and up‑and‑coming IoT devices.
• Make sure the store is always at its best.

Approach service and sales needs with patience, honesty and empathy.

• Show customers how our ever‑expanding coverage stacks up in their neighborhood, providing a lightning‑fast LTE network.
• Explain how plans and services let customers live unlimited, feel the love, stay connected and go further.
• Demonstrate how we’re redefining wireless—down to device and account inspection, review and troubleshooting.

Complete trainings on in‑store experience, new skills and processes, knowledge of systems and reference resources.

• Collectively own the customer experience and resolve issues, creating a seamless, run‑around‑free environment.
• Identify and handoff small business leads successfully.
• Develop peer relationships, holding each other accountable for the company’s success.
• Have a good time while providing first‑class customer experience.

• Leadership.
• Competitive drive and confidence to succeed in a fast‑paced sales environment.
• Willingness to lead the team, sharing best practices while serving customers and resolving issues.
• Effectiveness with operational, financial and performance management.
• Amazing communication skills with team and customers.
• Prior wireless sales experience.

• Employee Stock Ownership Program (ESOP).
• Competitive salary.
• Bonus earnings.
• Automatic raises when reaching milestones.
• Opportunities for career advancement.
• A culture of care & excellence.
• Health benefits for full‑time employees.

• At least 18 years of age.
• Wireless sales experience.
• High school degree or GED.
• Ability to stand for long periods.
• Ability to lift objects up to 25 lb.
• Reliable transportation.
• Full‑time (45 hours) availability.

Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce contributes to our success. Employees with diverse perspectives, backgrounds and experiences allow us to better reflect the communities we serve and result in a superior customer and employee experience. We welcome everyone to our team. You be you!

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