U.S.. Member Specialist

Overview

U.S.A. Member Specialist at Sam's Club
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This range is provided by Sam's Club. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$17.00/hr - $24.00/hr

• Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
• Provides member service by maintaining exit areas, reviewing member receipts, acknowledging the member, identifying member needs, assisting members with purchasing decisions, and assisting members with locating merchandise.
• Provides member service by maintaining self-checkout area, resolving member issues and concerns, promoting Sams Club products and services, providing guidance and support to members regarding self-service technology, processing member purchases, and assisting with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Assists with securing and safeguarding Sams Club assets and property by observing and communicating potential criminal activity according to company policies and procedures, maintaining paperwork logs and other required documentation, executing emergency response procedures, and ensuring compliance with company security and safety practices.
• Assists with the training of Member Frontline Service associates on company processes and procedures, teaching new technology and tool functionality, delivering new program rollout training, and providing continuous learning and process improvement opportunities.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans using the Open Door Policy and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data, and resources, collaborating with managers, coworkers, customers, and other business partners, identifying priorities and deadlines, carrying out tasks, and communicating progress and information; determining and recommending ways to address improvement opportunities and adapting to change, difficulties, and feedback.
• Respects the individual: embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported, and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps attract the best talent.
• Respects the individual: works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.
• Respects the individual: strengthens the team by helping develop and mentor others; recognizes others' contributions and accomplishments.
• Acts with integrity: maintains and promotes the highest standards of integrity, ethics, and compliance; models Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Acts with integrity: acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Serves our customers and members: delivers results while putting the customer first.
• Serves our customers and members: makes decisions based on reliable information, balances short- and long-term priorities, and considers how own work impacts the team's ability to deliver on our purpose for all stakeholders.
• Strives for excellence: displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience.
• Strives for excellence: drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k),…