Parts Manager

Overview

Summary/Objective
The Parts Manager is responsible for meeting the established goals for profit and return on investment on dealership capital invested in parts inventory through wholesale and retail sale of parts. Accomplishes objectives through the use of proper purchasing procedures, inventory control, staff management, security, pricing, marketing, merchandising, displaying, and advertising of parts inventory.

• Directs and schedules the work of all parts department employees
• Forecasts goals and objectives for the department including required inventory, pricing, ROI and profit margins
• Prepares and administers an annual operating budget for the parts department
• Analyzes sales, expenses, and inventory on a daily, weekly and monthly basis to maintain profit goals
• Monitors employees daily productivity reports and corresponding payroll records
• Maintains a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts, and the "self-service" retail customer
• Establishes pricing parameters in each category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty.
• Implements aggressive marketing and sales promotions plans to increase parts department business for wholesale accounts and "self-service" retail customers
• Takes advantage of all manufacturers' inventory co-op advertising as part of sales promotions
• Coordinates marketing and sales promotions with appropriate company personnel
• Establishes individual parts inventory levels and manages the inventory to achieve maximum turnover in accordance with established goals
• Monitors and adjusts inventory to minimize obsolescence of parts in inventory
• Ensures that all parts are properly tagged so that the dealership recovers full credit from the factory
• Controls accounts receivables for parts department
• Ensures that the same high quality level of service provided to outside customers is also provided to internal dealership customers
• Works with the service manager and body shop manager to ensure a timely turnaround of parts needed for internal jobs
• Analyzes departmental operations and storage layout and revises as needed for maximum effectiveness of inventory control, staff efficiency and public display
• Directs parts delivery program to wholesale customers
• Maintains delivery vehicles for delivery program
• Directs shipping and receiving efforts to ensure timely processing of parts being received and being delivered
• Establishes and maintains a program to ensure maximum customer satisfaction and loyalty
• Promptly follows up on customer concerns and complaints. Uses empathy, technical expertise and understanding of company policies to resolve complaints and ensure customer satisfaction and loyalty
• Establishes and maintains good working relationships with service drive departments and the sales department
• Establishes and maintains good working relationships with wholesale customers to encourage repeat and referral business. Develops promotions to increase wholesale business.
• Follows up on parts department orders to ensure parts availability in inventory and ensures availably of all required parts and supplies to complete repairs in a timely manner
• Checks quality of completed work by parts department employees to ensure quality customer service, inventory control and documentation.
• Monitors paper flow to ensure that all documents are accounted for, filled out completely and legibly, and filed or distributed to the appropriate parties
• Review all accounts payables for department to ensure appropriate payments are made for parts inventory including parts are received and accounted for in accordance with dealership and departmental procedures
• Understands, keeps abreast of, and complies with regulations that affect parts operations including but not limited to hazardous waste disposal, emergency response and OSHA Right-to-Know
• Ensures that proper safety equipment is available and being used by employees in the parts department
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed
• Keeps abreast of new equipment and tools…