Assistant Store Manager; Tysons Corner

Overview

Work Location: Vienna, Virginia, United States of America

Hours: 40

Pay Details: $30.00 - $45.00 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line Of Business: Personal & Commercial Banking

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support.

We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a store location. The role focuses on leading a team to grow and deepen customer relationships by delivering TD’s model of convenience, sales and advice, and differentiating with a personalized, connected experience. This role can lead the Store with minimal direction and has the knowledge and experience to make decisions for day-to-day work on the teller line or platform.

• Lead a team of advice and service colleagues to achieve individual and store objectives, delivering legendary customer and colleague experiences and meeting performance goals.
• Provide day-to-day team leadership and direction to ensure effective/efficient delivery of personalized/complex service and advice, while maintaining compliance and regulatory guidelines.
• Oversee the most complex or diverse sales advice activities involving multiple steps, systems, partners, and complexity.
• Demonstrate knowledge of financial concepts and a broad range of products, services, and tools; apply TD’s consultative approach to deliver end-to-end customer advice (educational content, consultative support, proactive insights).
• Drive and reinforce advisory activities through coaching, oversight, and communication; ensure proactive product recommendations align with customer needs and complex banking requirements.
• Remain informed about the local market, competitive offers, and economic trends to support advice recommendations.
• Handle high-risk issues and determine appropriate resolutions.
• Coach the team on advice giving strategies and product/service knowledge; establish daily/quarterly/annual objectives.
• Deliver end-to-end advice by providing information/tools for financial management and real-time insights.
• Identify advice opportunities and referrals to support business growth; participate in community events and promote the TD brand.
• Engage with customers/prospects, manage leads (self-generated and partner referrals), conduct outbound outreach, set/host appointments, and prioritize leads.

• Undergraduate degree or equivalent experience
• 2+ years of experience working with customers and/or sales in any capacity or equivalent
• Supervisory or leadership experience preferred
• Demonstrated ability to provide legendary customer service
• Strong verbal and written communication skills
• Sales and operational management skills
• Ability to manage competing priorities
• Previous consumer and residential lending experience preferred
• Proficient in Microsoft Office; knowledge of banking products and services preferred
• Demonstrated organization, interpersonal, communication and decision-making skills
• Expense…