Intellectual Property; IP Director of Operations

Intellectual Property (IP) Director of Operations Base pay range

$/yr - $/yr

We're building something exceptional. Come build it with us.

Since 2018, Xsensus has exploded from a startup to a top‑25 IP powerhouse, and we’re just getting started. Our growth is the result of transparent leadership, collaborative teamwork, and tech‑forward processes that allow us to deliver unparalleled results to clients who expect nothing less.

We’ve been named a Best Places to Work in Virginia three times (2023, 2024, 2026). That’s proof that our rapid growth hasn’t come at the expense of our culture.

We need someone to match our pace.

We’re looking for an experienced Director of Operations who has a deep understanding of IP law, thrives in high‑growth chaos, loves building systems that scale, and is truly fired up about operational excellence. You’ll lead a team of razor‑sharp IP administrators, partner directly with our leadership team, and architect the administrative infrastructure that powers our next phase of growth.

If you’re tired of the status quo, this is your chance to define what world‑class operations looks like in a firm that’s rewriting the playbook on IP law.

Are you energized by fast‑moving environments, ready to roll up your sleeves, and want to leave your fingerprints on a firm on the rise? Apply below!

Responsibilities:

• Collaborate closely with leadership to identify firm objectives and develop and implement strategies to accomplish long‑ and short‑term goals.
• Continuously review and analyze firm operations to identify and implement effective workflow processes to improve efficiencies and client satisfaction.
• Identify relevant technology tools available in the IP industry to enhance workflow and make recommendations; serve as administrator for IP software programs.
• Partner with and manage the use of third‑party services and software tools.
• Provide reports and analytics on a regular basis, focusing on trends, statistics, and other relevant data related to productivity, volume, processing times, and client service to support effective decision‑making and resource management.
• Maintain up‑to‑date knowledge of IP industry rules and regulations; assess potential impacts of industry changes on operational workflow and procedures and implement adjustments as needed.
• Develop practice quality‑control metrics and monitor for continuous improvement; ensure compliance with client and industry requirements.
• Support the firm’s annual budgeting process and ensure the group operates within budget parameters.
• Plan and coordinate firm meetings and events to increase integration, support branding efforts, promote teamwork, and recognize accomplishments.
• Work closely with attorneys, management, and staff to establish and document policies, processes, and procedures to support best practices and compliance requirements; continually review and adjust to meet the evolving needs of the firm.
• Analyze training needs across the firm to identify and implement effective training programs.
• Manage daily operations of support staff, including workflow analysis, coaching, training needs, evaluation, and balancing of workloads; identify and implement a process for understanding support staff workload in real time.
• Evaluate hiring needs by providing relevant process information to support determination of qualifications and required roles; support related hiring processes and recommendations as needed; strategically plan and implement growth strategies.
• Participate in talent acquisition activities, including sourcing, interviewing, and hiring decisions.
• Oversee support staff performance‑management program and compensation decisions in conjunction with leadership, managers, and Human Resources; implement procedures to effectively monitor staff performance and provide continuous feedback.
• Collaborate with attorneys, managers, and Human Resources to manage resolution of employee‑relations issues.
• Other related duties as needed to support firm operations.

Ideal candidates will have:

• Prior experience in a management or administrative role in an IP/patent firm.
• Excellent understanding of U.S. patent prosecution rules and procedures.
• Proficiency with Word,…