Customer Service Support Specialist - TS​/SCI Polygraph

Job Qualifications

Customer Service, Laptop Maintenance, Mobile Support

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team. The work hours for this position are 10am-6pm.

• Type of Requisition:
  Regular
• Clearance Level Must Currently Possess:
  Top Secret SCI + Polygraph
• Clearance Level Must Be Able To Obtain:
  Top Secret SCI + Polygraph
• Public Trust/Other
  
  Required:
  
  None
• Job Family: IT Infrastructure and Operations
• Skills:
  
  Customer Service, Laptop Maintenance, Mobile Support
• Certifications:
  
  None
• Experience:
  
  5+ years of related experience
• US Citizenship
  
  Required:
  
  Yes

• Education:
  
  Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• Required Experience:
  
  5+ years of related experience.
• Demonstrated experience providing mobile device support to include mobile phones, laptops, air cards, and tokens.
• Demonstrated experience using enterprise tools or ticketing systems to document and track requests and requirements.
• Demonstrated experience working to resolve issues and provide problem solutions while adhering to security policies and plans.
• Demonstrated experience imaging and re‑imaging laptops.
• Demonstrated experience loading software onto laptops.
• Demonstrated experience interacting with service providers to resolve issues.
• Demonstrated experience communicating complex technical concepts, requirements, and technical information to both technical and non-technical audiences.
• Demonstrated experience providing strong customer service and problem solving skills.
• Demonstrated experience working in a team environment and with all levels of management.
• Demonstrated experience imaging and re‑imaging with Sponsor’s laptop build.
• Demonstrated experience creating Sponsor laptop accounts.
• Demonstrated experience with Sponsor’s SOP for managing the lifecycle of laptops issued to Sponsor’s customers.
• Demonstrated experience with IT service delivery processes.
• Demonstrated experience multi‑tasking in an environment with competing priorities and short suspense timelines.
• Demonstrated experience with the Sponsor’s enterprise IT incident ticketing tool.
• Security Clearance Level: TS/SCI with Polygraph
• Location:
  
  Tysons, VA – On Customer Site
• Work Schedule:
  
  M-F, 10am – 6pm
• U.S. Citizenship Required

• 401(k) with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting‑edge technology you can learn from
• Rest and recharge with paid vacation and holidays

The likely salary range for this position is $104,188 – $140,960. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly

Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:
Onsite

Work Location:

USA VA Vienna

Additional Work Locations: USA VA Vienna

Our benefits package for all U.S.

-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.

To ensure our employees are able to protect their income, other offerings such as short and…