Mainframe IT Operator

Overview

Provides operational and technical support for enterprise computing environments by coordinating, monitoring, administering, and maintaining systems and applications. Supports system implementations, integration activities, and ongoing operations across multiple platforms. Performs routine to moderately complex technical tasks within a defined scope, following established standards, procedures, and service level agreements.

• Document technical incidents, problems, and resolutions with clear, organized detail, including issue description, root cause, and corrective actions
• Execute service requests from the service catalog with minor operational impact in accordance with defined procedures
• Operate, monitor, and maintain highspeed online printers supporting large scale enterprise computer operations
• Perform system testing, configuration, environment setup, and preventive maintenance activities
• Monitor system and application performance, availability, and operational health
• Identify, diagnose, troubleshoot, escalate, and/or resolve hardware, software, system, and network related issues
• Analyze alerts, logs, and system output to identify and address potential issues
• Identify, create, update, and adhere to applicable technical standards, policies, and operational procedures
• Communicate technical information clearly and concisely to both technical and nontechnical audiences through written, verbal, and electronic media to support effective business decisions
• Support a global, 24/7, customer focused IT operations environment
• Perform other duties as assigned

• Associate degree or an equivalent combination of education and relevant technical experience
• Technical background or handson experience in one or more of the following areas:
  • Service Desk / IT Support Operations
  • Desktop Support
  • Network Operations or Infrastructure Support
• Ability to understand, document, and apply technical policies, standards, and procedures
• Exposure to validating system availability, performance, and operational stability
• Familiarity with enterprise computing environments, IT terminology, and terminal based systems
• Understanding of technical interdependencies between software, hardware, desktop, LAN, and host systems
• Familiarity with MVS and JES2 commands
• Demonstrated ability to exercise initiative and sound judgment when troubleshooting, prioritizing, and resolving technical issues
• Demonstrated ability to meet operational goals, maintain service quality, and consistently deliver expected results
• Strong customer service orientation with the ability to work effectively in a 24/7 operations environment
• Demonstrate written and verbal communication skills, including the ability to document technical issues, procedures, and resolutions clearly and accurately

Hours: 6PM - 6AM overnight shift schedule (Holidays and weekends required)
Week 1 Work:
Monday, Tuesday, Friday, Saturday, and Sunday
Week 2 Work:
Wednesday and Thursday

Location: 820 Follin Lane, Vienna, VA 22180

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medical accommodations or by calling  This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive.

You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navy federal.org and reputable job boards (e.g., Linked In, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.