Desktop Support

Desktop Support
Vienna, VA - 100% ONSITE
Type:
Contract
Pay Rate:
Open to Both C2C and W2 options
Position Type:
Multiyear Contract
$25-27/hr W2

A Desktop Support Operator provides support to end-users by troubleshooting hardware and software issues related to desktop systems
1. Proficiency in desktop support tools and techniques
2. Strong problem-solving and communication skills

Description:
Interpersonal/Communication:

• Excellent oral & written communication skills

• Excellent customer service skills

• Professional presence and maturity

• Detail-oriented

• Ability to work well with other team members

• Comfortable and adaptable in a fast-paced environment

• Ability to follow and adhere to standard operating procedures

• Strong Customer Service Background

Technical Knowledge/Skills:

• Ability to diagnose and resolve hardware and software issues for end users

• Basic networking knowledge (IP, DNS)

• Basic cybersecurity knowledge (2FA, phishing)

• Ticketing system experience (Service Now)

Experience:

• Experience with troubleshooting Palo Alto Network Global Protect client issues on Windows endpoints

• Experience with troubleshooting issues on Microsoft Windows 10 and 11 operating systems

• Experience with Microsoft M365 productivity software (including, but not limited to: Outlook, One Drive, and Teams)

Nice to haves:

• CompTIA A+ Certification

• Microsoft 365 Certified:
Fundamentals Certification

• Experience using Connect Wise Remote Support Software

• Experience using Cyber Ark Workforce Password Management Software

• Experience troubleshooting Citrix VDIs

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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