Advisory Solution Consultant - Partners

Advisory Solution Consultant - Partners

Service Now is a global market leader in intelligent cloud-based platforms, helping more than 8,100 customers, including 85% of the Fortune 500, connect people, systems, and processes to find smarter, faster, and better ways to work. Founded in 2004 in San Diego, California, Service Now has grown to a global presence while staying committed to innovation and customer success. Join us as we pursue our mission to make the world work better for everyone.

Service Now is changing the way people work. With a service‑orientation toward the activities, tasks, and processes that make up day‑to‑day work life, we help the modern enterprise operate faster and be more scalable than ever before. We are disruptive, highly adaptable, and constantly evolving. We are passionate about our product and the customers we serve. We set high expectations, and a career at Service Now means challenging yourself to always be better.

Service Now is seeking a Senior Solution Consultant to support our Global Partnerships and Channel partners. In this role, you will provide pre‑sales support, technical product and architecture advice, and ongoing communication of the latest Service Now solutions and capabilities. You will assist partners in building practices that deliver exceptional customer outcomes. Additionally, you will evangelize Service Now mindshare to our partner community, evolve a “Service Now First” approach, sell effectively to their customers, and extend the Service Now value proposition.

• 5+ years of Pre‑Sales Solution Consulting experience
• 2+ years of Service Now experience
• 2+ years of Partner experience
• Undergraduate degree in Commerce, Computer Science, Engineering, or related field
• Working knowledge of modern web technologies and cloud computing
• Experience and understanding of multiple technical domains – application, data, integration, big data, mobility, analytics, etc.
• Excellent understanding of the architectural principles for cloud‑based platforms that include SaaS, PaaS, multi‑tenancy, and automation
• Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions
• Quick adoption and understanding of industry/vertical business challenges and mapping how Service Now can help transform those verticals
• Strong facilitation skills, to encourage clear articulation of the business issues and effective solution design by the relevant players
• Sharp business judgment, ability to see the “big picture” and to prioritize
• Executive presence, strong verbal and written communication
• Ability to manage change and ambiguity with an action‑orientation/drive – must thrive in a dynamic environment
• Talented at explaining complex topics clearly and concisely, and effective at providing practical guidance
• Ability to collaborate and interact at multiple levels (Enterprise Architects, Technical Architects, Offering Managers, Directors, VP’s, and CXO’s)

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI's potential impact on the function or industry.
• 7+ years of pre‑sales solution consulting or sales engineering experience
• Experience that will help you stand out:
  • Experience with the Service Now product suite or competitive product suites highly desirable
  • A current Service Now certification (e.g. Certified System Administrator and/or Certified Implementation Specialist)
  • Service Now platform development experience
  • Experience developing on competitive platforms
• What you get to do in this role:
  • Evangelize Service Now to partners through Sales Plays enablement and product demos
  • Proactively manage relationships with executive and key partner stakeholders to build Service Now Mindshare
  • Assist Partner Experience team on the execution of roadshows, shark camps, and partner events
  • Provide subject matter expertise (SME) during planning, solutioning and EBC briefings. Explain core concepts of the Service Now platform and its value…