Junior ATM​/IT Operator

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Job Summary:

BRMi is seeking an ATM/IT Operator to support a large financial services client in Vienna VA. The role involves monitoring ATM performance, diagnosing operational issues, and coordinating with internal teams and vendors to ensure system availability.

Responsibilities:

• Proactively monitor the ATM enterprise for performance and availability.

• Monitor ATM incidents and alerts using various monitoring tools to ensure optimum system performance.

• Detect, isolate, diagnose, record, escalate, and resolve ATM operational issues, incidents, and outages as quickly as possible.

• Create, document, and update incident tickets, record faults, actions for resolution, and up times.

• Interface with internal teams and/or vendors to resolve ATM enterprise system outages or periods of reduced performance, in accordance with established policies and procedures

• Dispatch services for ATM component failures and outages; monitor until resolution

Qualifications:

Required:

• 1-2 years of ATM and/or network monitoring experience

• Ability to respond quickly and accurately in high-pressure situations

• Ability to effectively manage tasks and job duties with shifting priorities

• Ability to document and apply policies, standards, and procedures

• Experience in problem resolution, including determining root cause, scope, and scale of issues

• Exposure to validating system availability and performance

• Working knowledge of enterprise systems, terminal knowledge, and IT terminology

• Research, analytical, and problem-solving skills

• Effective skill in exercising initiative and using good judgment to make sound decisions

• Effective skill supporting a global 24/7/365, member/customer-focused services operation

• Effective verbal and written communication skills

• Working knowledge of ATM and/or enterprise system monitoring tools

• Excellent organizational and multitasking skills

• Strong communication and coordination skills

• Familiarity with project management tools

Company:

Battle Resource Management, Inc. is a professional services, technology and change management consulting firm. Founded in 2004, the company is headquartered in Chevy Chase, Maryland, USA, with a team of 51-200 employees. The company is currently Growth Stage.

Seniority level

• Seniority level
  
  Entry level

Employment type

• Employment type
  
  Full-time

Job function

• Job function
  
  Project Management
• Industries Software Development

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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