Desktop Support - On-site

Job Description

Location: Vienna, VA - 100% on site (8:00-4:30 EST)

• Experience Level: 2+ years experience
• Experience with the Service Now ticket system or equivalent
• Strong communication skills to provide daily updates and status reports

• Unbox docking stations
• Remove thin client devices (WYSE) and power cord
• Install the laptop dock and power cord
• Cable management
• Return thin client devices to the loading dock
• Document devices for disposal (capture asset tag information)
• Disposal of any packing material

• Unbox laptops
• Plug in and image device(s)
• Maintain a steady connection of devices for optimum output and capacity
• Validate that the image is working correctly
• Re-box the device and package it with a docking station
• Create labels for devices to be shipped
• Create asset return tickets in Service Now for existing devices assigned to users
• Recover assets and prep for disposal

• Wipe the thin client desktops if needed
• Stack devices on shipping pallets and ready for shipping
• Add the device information to the disposal order in Service Now

CC Pace are committed to employing only candidates who are legally authorized to work in the United States. For us to comply with the Immigration Reform and Control Act of 1986, all new employees, as a condition of employment, must complete the Employment Eligibility Verification Form I-9 and provide documentation that establishes identity and authorization to work. E-Verify will be used for employment verification as part of your onboarding process.

CC Pace values integrity throughout our hiring process. As part of our standard verification procedures, candidates will be asked to provide documentation confirming employment history, education, and work authorization.