Operations Strategist III

Operations Strategist III (Underwriting)

To organize, facilitate, and coordinate small to large scope initiatives from inception through implementation. Work with stakeholders to plan, measure, deploy, and modify action plans and resources to improve operational processes, procedures, standards and deliver solutions, reports, presentations, and recommendations to business partners and leadership. Develop business cases and operations roadmaps, sourcing and building key industry partnerships, detailing competitive analysis and industry models.

• Develop, plan, and oversee implementation of solutions to drive the NFCU strategies ensuring processes, systems, operations, quality assessments and service standards are targeted to support superior objectives
• Provide advanced strategic analysis and recommendations to assist key decisions made by senior leadership regarding technology, financial market trends, by identifying departments strengths, weaknesses, opportunities and threats
• Lead and oversee project teams on most complex initiatives of significant business risk and impact across the organization
• Oversee the planning, scheduling, budgeting, and resourcing of projects to scope, identify risk exposure and remediation of non-compliance to standards
• Prepare and deliver complex project plans, proposals, schedules, communications, and resource impacts and staff requirements
• Analyze and review operational dashboards with project progress, resource allocation, and communication status
• Oversee regular project reviews to assess business alignment and identify areas for improvement
• Oversee benchmarking standards research including measuring goals against performance, continuous improvement, and potential use of industry-leading vendors and review results
• Review processes/programs/services for all functional and operational areas to identify, capture, analyze, assess and recommend improvements to respond to most complex business services/or operation/or member service areas
• Identify and collaborate with various levels of staff to accomplish tasks/assignments and recommend and execute most complex process improvements
• Review as-needed operations audits noting procedural and other operational deficiencies or vulnerabilities
• As a member of the cross functional team, apply Agile/Lean principles to continuously incrementally improve most complex operation strategies for the branch
• Monitor key performance indicators, determine gaps in performance metrics, recommend change management techniques for efficiency/quality improvements to most complex processes
• Partner with business units to determine benchmarking targets to ensure effective processes are in place, including proactive and reactive initiatives review of assignments, quality assurance, and cross-servicing of operations and services
• Provide strategic direction to ensure initiatives are communicated and implemented for all functional and operational business units
• Review, recommend, and modify operational objectives and goals that align with division, department and corporate strategies
• Provide results of and develop recommendations based on analysis and research of trends in support of most complex projects and initiatives
• Lead the change management required for implementation of solutions and define and track measures of success for ensuring new solutions are embraced
• Identify most complex operational, training, and service/products goals and create opportunities to join forces across the organization
• Ensure consistent, appropriate and fluid communication across the organization
• Lead staff in resolution of most complex and/or unique problems
• Perform other duties as assigned

• Expert knowledge of project/process improvement/change management methodologies
• Extensive experience using Change Management tools such as: change impact analysis, change readiness assessment, stakeholder assessment and alignment, communications and training, content design/development
• Significant experience in leading large projects/initiatives which have business risk and impact
• Advanced in the use of PCs and software applications.
• Ability to manage multiple activities simultaneously and achieve desired results
• Expert skill interacting with staff, management, vendors and members diplomatically and tactfully
• Expert research, analytical, and problem solving skills
• Advanced verbal, written and interpersonal communication skills to include present findings and conclusions
• Expert organizational, and planning and time management skills
• Expert skill interpreting, applying and explaining written and oral regulations, instructions, operations, products, procedures.
• Bachelor's degree in Business Administration, Management, or related field or equivalent combination of education, training and experience

Desired Qualifications

• Knowledge of NFCU operations, processes and procedures
• Working knowledge of Navy Federal policies, procedures, instructions, automated systems software and NCUA policies, instructions and…