Program Director

***** This position has a signing bonus of $10,000. The signing bonus will be payable of $3,000 after ninety days of service, $3.000 after six months of service and, $4,000 after twelve months of service *****

Reporting to the Vice President, Clinical Director, the Program Director leads and directs the overall management, organization, strategy, and operations of the residential and outpatient services. The Program Director is responsible the effective delivery of trauma-informed, evidenced-based services to patients and family members, providing leadership, management and clinical supervision to staff in the delivery of direct service to patients, and ensuring the successful integration of treatment and educational services.

The Program Director is responsible for ensuring pillar outcomes are met;
People, Quality & Performance. Employee exercises independent judgment and discretion and reports to the VP, Clinical Director.

People

• Responsible for employee staffing, on-boarding, retention, and administration across assigned programs. Performs managerial duties including recruitment, interviewing, hiring, training, evaluating program supervisory and administrative staff; oversees recruitment and supervision of consultants; manages performance, conducts performance appraisals and recommends salary increases; takes disciplinary measures as needed.
• Developing a plan for the orientation, development, and training of staff.
• Institutes and supports employee supervision and coaching system that supports employee development and advancement.
• Lead a high performing team by developing viable business plans targeting contract maximization or revenue growth.

Quality

• Defines programs success indicators/measures and engages in data-based reviews of programs performance against indicators/measures. Prepares and/or manages monthly statistical reporting of program services and other reports required.
• Ensures the delivery of a continuum of services.
• Ensures the safety and wellbeing of patients by developing and maintaining a therapeutic milieu.
• Responsible for all quality assurance, quality record-keeping using an electronic health record, and health and safety of unit and patients and staff. Documentation utilizing an electronic health record system is required.
• Oversee and coordinate efforts to ensure the program meets or exceeds performance standards as established by the agency, regulatory bodies (CCL, CARF), contractors, and other agency stakeholders.
• Ensures the safety and wellbeing of patients by the creation and maintenance of a trauma-informed milieu by initiating and monitoring program activities.
• Developing written policies, procedures, and practices for continuous quality improvement.
• Observing and interacting with staff, patients, and other individuals, as necessary, to ensure the quality of care for patients and program services.
• Adheres to the professional ethics and conduct of standards as established by professional licensure, the policies of Phoenix House, and legal, funding, and regulatory requirements.

Performance

• Provides leadership to the programs and directs the overall management, organization, and operations of all services and related activities for San Bernardino programs.
• Establishes, implements, and monitors program goals, objectives, corrective action plans, and procedures, conferring with organization leaders, peers and staff, as necessary.
• Develops and monitors annual operating plan and budget for all assigned programs, in coordination with Finance. Manages the fiscal operation of these programs to meet or exceed annual budget expectations; participates in the preparation of annual budget projections or adjustments; monitors expenditures; provides input and coordinates with staff to ensure adherence to budget.
• Ensures each program meets billing expectations.
• Preparing the facility's budget and managing expenditures according to the facility's budget limitations.
• Responsible for building successful business relationships with referral sources, local stakeholders, and payors.
• Maintains advanced knowledge regarding industry standards, regulatory…