Customer Services Attendant

CUSTOMER SERVICE ATTENDANT

Swartz Bay

Seasonal

We are seeking individuals who are passionate about providing amazing customer service while prioritizing safety and creating a positive environment.

Reporting to the Chief Steward,Customer Service Attendants are responsible for:

• Taking food and beverage orders from passengers and relaying orders to the galley; portioning and serving items from the steam table; responding to special menu or serving request;assistingpassengers with trays.
• Selling and serving alcoholic beverages.
• Assisting with the presentation of hotand cold menu items.
• Clearing and cleaning table and chairs in passenger areas; carrying dishes and trays to bus stations; scraping off foodremains; separating wet compost;assisting in sorting cutlery anddishes.
• Performing housekeeping and major cleaning routines including sweeping, cleaning, scrubbing, washing, vacuuming floors, cleaning bulkheads, deckheads, elevators, furniture, windows, galley, galley appliances, steam tables,beverage machines, lines and taps,andcleaningcoolers; picking up papers andgarbage and emptying garbage containers; operating garbage compactors; sorts recyclables for removal;mixing cleaning solutions.
• Cleaning washrooms, wiping down counters, sinks, mirrors, disinfectingtoilets and urinals, replacing hand towels and toilet paper.
• Performingadditionalduties including preparing food service facilities for opening; readying the facilities for on-coming watches and closing facilities; checking stores for sufficient supplies and unloading; lifting, carrying,replenishing,and rotating stores; reporting equipment failures;assisting in vessel refit storing and de-storing.
• Providing information to passengers about ferry schedules.
• Performing marine emergency duties in drills and emergency situations including but not limited to passenger management, operating evacuation systems, handling fire hoses, and lookout duties.

Youpossessstrong customer service skills, with the ability to work in ahigh-volume customer focused environment in a physically demanding job andare an excellent communicator witha high levelof self-motivation and initiative. In addition, you are an innovative team player who works well under pressure with the ability to be flexible and adapt to a change in task when necessary.

You have one (1) year of customer service experience, preferably in a food service environment. A valid Seafarer’s Medical, Food Safe Level 1 and Serving it Right Certificates arerequiredand can be obtained upon receiving an offer of employment.

Preference may be shown to applicants who hold an Occupational First Aid Level 3 and/or Professional Cook Level 1.

Interested? Here is a video explaining more about this role:

If this sounds like your nextgreat career move, pleasesubmityour cover letter and resume by May 31, 2026 .
Please ensure to upload any relevant certificates youcurrently holdduring the application process.

“We connect communities and customers to people and places important in their lives”

At BC Ferries, our employees are our most important assets in delivering our commitment to customer safety,service and satisfaction.

Wesupport employment equity and diversity in the workplace,and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.

We appreciate the interest of all applicants;however,only those selected for an interview will be contacted.