Office Associate III-CPS

Job Description

This is an office/clerical position supporting the Child Protective Services unit. This position performs a broad variety of office and program support responsibilities that require applying some program knowledge, office and administrative practices, following policies and procedures to perform specific office support activities. The employee may serve as a lead worker and provide guidance to office support staff or others. This position reports to the Family Services Supervisors in the CPS unit.

• office and administrative practices, policies and procedures as related to assigned program and office support activities
• spelling, grammar and punctuation
• office terminology, procedures, and equipment technology and office software programs
• collection of data
• elementary bookkeeping and accounting (some knowledge)

• operating a computer, printer, scanner, and a variety of standard office machines or equipment
• performing basic maintenance of computer system and general office equipment, including troubleshooting of automation equipment problems

• organize information and develop/maintain records in various formats
• communicate effectively both orally and in writing
• follow written and oral instructions
• multi-task
• establish and maintain effective working relationships with coworkers, customers, other public and private agencies, and the public sometimes under stressful situations
• collect and disseminate information
• make computations with speed and accuracy
• file alphabetically or numerically
• proofread
• type from clear copy or draft
• make minor decisions in accordance to regulations and established practices
• advise and interpret policies and procedures in researching and resolving inquiries, requests and complaints

• High school diploma supplemented with related clerical or administrative experience in social services or related field OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities
• valid driver's license to operate a motor vehicle in the Commonwealth of Virginia
• pass agency’s background checks, including Criminal History Background search, Central Registry search, DMV/driving record check, fingerprint checks (State Police, FBI), local agency checks, employment verification, references, verification of education, credit checks and other checks requested by the hiring authority
• must be willing to work in the community emergency shelter in the event of a natural disaster or emergency (providing emergency shelter is mandated and required)

Applications, resumes and references for this position must be submitted electronically through this website. A resume must be submitted with your application. Mailed, emailed, faxed, or hand-delivered applications and resumes will not be accepted.

Consideration for an interview is based solely on the information provided.

All employees must have a valid driver’s license to operate a motor vehicle in the state of Virginia. Driving record must meet agency requirements.