Resort Representative Verona North Lake

As a valued member of our Jet2holidays Resort team you'll play a key role in creating memories & unforgettable holiday experiences for our customers. Your local knowledge and passion for customer service will be memorable. You will work as one team with our internal & external suppliers whilst taking responsibility for resolving customer queries or problems using our in-house digital systems.
What do we offer you
In this role you will represent Jet2holidays as a Resort Customer Helper but will be employed by our third‑party agency who partner with us to deliver our service.

Excellent Salary
Fully paid training and IT equipment provided
Monthly 1-to-1 meetings with your Team Leader
Career growth across Jet2holidays
Weekly time off
Monthly rosters shared in advance

What will I do
As a Resort Representative you'll report directly to the Resort Team Leader and work closely with internal and external partners to deliver VIP industry leading customer service. You'll be at the heart of creating memories for our customers.

Create Memories
Take Responsibility
Be Present
Work as One Team

Through scheduled hotel visits and virtual interactions via our internal systems on a tablet device you'll provide award‑winning customer service that leaves a lasting impression. By sharing your local knowledge you'll recommend tailored experiences and attractions that perfectly match our customers' interests to enhance their stay. Support our customers during any disruptions, emergencies or escalations in resort providing calm confident assistance when it matters most.

Represent Jet2holidays during hotel visits and respond to queries via video call & messaging whilst delivering friendly and efficient support. On busy flight days you may be rostered to support our Airport team assisting with arrivals and departures to ensure a smooth start and end to our customers' journey.
What do I need

Right to Work Documents – As our third‑party agency employ on local contracts you will already hold full right to work documents for Italy.
Travel & Accommodation – You will already be a driver with access to your own motorised vehicle with appropriate insurance. Operational travel expenses will be reimbursed. You will already be living in the destination or be able to arrange your own accommodation.
Flexibility – We aim to provide your roster 4 weeks in advance. Your roster can include early starts late finishes split shifts & weekend working. You will be required to support with any flight disruption serious emergencies in resort & customer escalations.
Skills & Experience – Customer service experience is a plus but not essential. You must be solution‑oriented friendly & positive, be confident and comfortable to use digital systems (on a tablet device).

What can I expect after I have applied
Once your application has been reviewed by our Talent Acquisition Team you'll be invited to complete a short video interview. If successful you'll progress to the final stage an in‑person interview with our Jet2holidays Destination Management team and third‑party agency.
Ready for take off? Join the UK’s Number One Tour Operator!
Resort Representative Verona Lake Verona
• Verona, Veneto, Italy
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