Customer Service Lead - Part-Time

Position

Customer Service Lead (Part‑Time)

Vero Beach, FL – 5950 20th Street, ZIP 32966

$15 per hour

As the Part‑Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you will lead day‑to‑day customer service initiatives, inspiring associates to provide exceptional, friendly, professional service at all times.

• Model company core values, Our Burlington philosophy, and appropriate back‑of‑house standards and execution strategies for the receiving team.
• Drive improvement of friendliness, speed of checkout, and customer feedback surveys by maintaining a customer‑first focus and delivering a consistently great experience.
• Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
• Coordinate meal and break periods and monitor schedule adherence.

• Ability to work a flexible schedule, including early mornings, nights, weekends and holidays as required.

• Physical ability to lift and move boxes weighing 40 lbs. or more and stand or walk for extended periods.

• Competitive wage, flexible hours, and associate discount.

• Part‑time associates eligible for Burlington’s benefits package: medical coverage and a 401(k) plan.

• Up to 4 hours of paid time off after one year, up to 8 paid holidays, and paid sick time as required by law.

• Training and development opportunities.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.