Temporary Support Associate - Vero , FL

Sales Support Associate

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio—a global house of brands committed to stretching what’s possible.

• Greeting the customer with a smile, eye contact, and offering your name
• Interact genuinely and naturally with the customer
• Read cues and determine customers’ needs
• Conduct email/name capture, where permitted by law
• Maintain accuracy when operating POS
• Maintain cash wrap organization and cleanliness
• Suggest multiple add‑ons and sell gift cards
• Maintain cash and POS media accurately and in compliance with Coach policy
• Create lasting impression by genuinely thanking customer and providing a reason to return
• Represent Coach brand appropriately

• Receive shipment and transfers
• Notify Store Management when new product arrives
• Scan cartons/transfers, verifying store information is correct
• Communicate all discrepancies to Store Management
• Process shipment/transfers according to Coach standards and time frames
• Organize and clean stock room daily; include off‑site/remote warehouse as applicable
• Shift/organize product in the stockroom; react to sell‑through and make room for new product
• Manage stock levels/product ownership in back‑of‑house and sales floor
• Prepare and conduct regular cycle counts, as directed
• Participate in store physical inventory counts, as scheduled
• Maintain Company Loss Prevention standards

• Regularly analyze sales floor to assess replenishment needs
• Replenish sales floor/assigned zone
• React to sell‑through and execute visual merchandising needs
• Support sales floor activities, as directed
• Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers
• Respond to customer requests confidently; partner with sales team or Store Management when needed
• Upkeep housekeeping standards

• Drive For Results: Consistently top performer; bottom‑line oriented; pushes self and others for results
• Customer Focus: Dedicated to meeting internal and external customer expectations; establishes and maintains effective relationships
• Creativity: Generates new and unique ideas; connects otherwise unrelated concepts; original in brainstorming settings
• Interpersonal Savvy: Relates well to all kinds of people; builds rapport; uses diplomacy and tact; diffuses high‑tension situations comfortably
• Learning on The Fly: Learns quickly when facing new problems; versatile learner; enjoys challenges of unfamiliar tasks
• Perseverance: Pursues tasks with energy, drive, and determination; rarely gives up before finishing
• Dealing with Ambiguity: Adapts to change; acts without full picture; handles risk and uncertainty comfortably

Experience: 1–3 years of previous retail experience (cashier/stock, sales, etc.), preferably in a luxury retail service environment. Current knowledge of fashion trends and market competition expected.

Education: High school diploma or equivalent; college degree preferred.

Technical: Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), walkie–talkie use, reading price and product release sheets.

Physical: Ability to work fast, communicate effectively, maneuver the sales floor and stock room; bend, kneel, lift up to 25 lb; occasionally lift or carry up to 50 lb during product shipment/transfers.

Schedule: Ability to meet Coach Scheduling & Availability expectations; work a flexible schedule including nights, weekends, holidays, and high‑traffic sales days.

Tapestry, Inc., parent company of the Coach brand, is an equal‑opportunity and affirmative action employer. All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the position’s requirements and are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally recognized protected basis.

Our company offers health benefits (medical, dental, vision), life insurance, disability insurance, a 401(k) savings plan, and paid time off for wellness needs and vacations. Eligible employees may receive product discounts and incentive compensation.