Homeowner Manager

Compensation $65,000.00/year

Job Description

🏡 Elevate the Luxury Living Experience — Join Beachland Homes as a Homeowner Experience Manager!

Position: Homeowner Experience Manager
Company: Beachland Homes
Location: Vero Beach, FL
Salary Range: Starting at $65,000+ per year, depending on experience
Reports To: VP of Operations

Beachland Homes, a leader in custom luxury homebuilding for over 20 years, is seeking a proactive, service-oriented Homeowner Experience Manager to lead post-closing operations. This key role ensures every homeowner continues to experience the excellence and craftsmanship we’re known for—long after they receive their keys. You’ll serve as the primary contact for all warranty-related matters, manage subcontractor coordination, and help uphold our brand’s high standard of service.

This is a growth-focused position with potential advancement into Construction Management.

Beachland Homes is a Vero Beach-based luxury home builder committed to timeless craftsmanship and extraordinary client experiences. For more than two decades, we’ve designed and built custom residences tailored to the lifestyles of our homeowners. Our reputation is built not only on superior construction, but on how we support our clients before, during, and after the homebuilding journey. At Beachland Homes, quality is measured by how we care for you—every step of the way.

• Homeowner Experience & Communication
  • Attend homeowner orientations and closing walk-throughs
  • Serve as the primary point of contact for warranty concerns
  • Communicate clearly and empathetically with homeowners to resolve issues
  • Ensure consistent, high-quality post-closing experiences
• Warranty & Service Management
  • Manage and resolve punch lists from orientations and closings
  • Track and coordinate warranty service work orders
  • Conduct scheduled follow-up visits at 30-day, 3-, 6-, and 11-month intervals
  • Adhere to all in- and out-of-warranty procedures and policies
• Subcontractor Coordination
  • Notify and dispatch appropriate subcontractors for service work
  • Monitor quality and timeliness of subcontractor performance
  • Ensure completed service meets Beachland Homes’ quality standards
• Operational Oversight
  • Report recurring issues to the VP of Operations
  • Collaborate with the Production Department to identify root causes and recommend solutions
  • Oversee Customer Service Coordinator’s follow-ups
  • Approve all warranty-related expenses
• Model Homes & Company Assets
  • Perform monthly inspections of model homes
  • Ensure all company-owned homes are maintained in top condition
• Professional Growth & Team Support
  • Learn and apply company procedures and service philosophy
  • Support Construction Managers on an as-needed basis
  • Prepare for advancement opportunities within Construction Management

• Experience in construction, residential warranty/service, or customer care (luxury homes preferred)
• Strong communication and interpersonal skills, with a customer-first mindset
• Highly organized with exceptional attention to detail
• Able to handle multiple priorities and meet deadlines
• Self-starter with a proactive, solutions-oriented approach
• Comfortable managing subcontractors and coordinating field operations
• Proficient with technology (construction software, email, mobile apps)
• Valid driver’s license and reliable transportation
• Competitive salary starting at $65,000+ based on experience
• Career growth and promotion opportunities into Construction Management
• Supportive, team-oriented culture with cross-department collaboration
• Company-provided training and ongoing development
• Paid Time Off and Holidays

Full-Time — Monday to Friday

Occasional weekend or after-hours service needs may arise

Based in Vero Beach, FL

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.

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