Senior Telecommunications Technician

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Indian River County

The Senior Telecommunications Technician serves as the technical lead and subject matter expert (SME) for the County’s enterprise telecommunications and communications infrastructure. This position is responsible for the architecture, design, installation, configuration, operation, security, maintenance, optimization, and lifecycle management of voice, data, video, radio, fiber, wireless, and unified communications systems supporting all County departments and facilities.

This role performs highly complex and mission‑critical technical work requiring significant independent judgment, advanced troubleshooting, and decision-making authority. The Senior Telecommunications Technician provides technical leadership and mentoring to telecommunications staff, serves as the primary escalation point for complex issues, coordinates vendors and service providers, supports project planning and implementation, and ensures the availability, reliability, resiliency, security, and cost‑effectiveness of Countywide telecommunications services, particularly for public safety, emergency operations, and critical infrastructure.

This is a highly skilled position, working under the general direction of the Information Systems & Technology Manager.

• Serve as lead technician and subject matter expert for all enterprise telecommunications systems and services.
• Schedule, assign, and coordinate work for Telecommunications Technicians; manage, track, review, monitor, and report on service tickets, installations, and projects.
• Design, install, configure, test, monitor, troubleshoot, and maintain VoIP, PBX, SIP, voicemail, call recording, IVR, faxing, and unified communications platforms.
• Perform advanced troubleshooting and root‑cause analysis of complex telecommunications and network‑related issues across multiple facilities.
• Monitor system performance, capacity, and reliability; implement corrective and preventive actions.
• Lead and coordinate telecommunications projects, including system upgrades, migrations, expansions, and new deployments.

• Maintain and support structured cabling systems (copper and fiber), telecommunications closets, patch panels, and labeling standards.
• Configure and support telecom‑related network components such as switches, gateways, SBCs, microwave systems, QoS policies, and routing in coordination with other IT teams.

• Install, manage, maintain, monitor, service, troubleshoot, and repair telecommunication systems.

• Manage telecom hardware and software life cycles, including inventory, asset tracking, firmware/software updates, and vendor support contracts.
• Ensure redundancy, failover, and disaster recovery capabilities for critical communication systems.

• Serve as primary technical liaison with telecommunications vendors, carriers, ISPs, and service providers.
• Oversee vendor designs, plans, installations, upgrades, repairs, and service resolution; hold vendors accountable to SLAs.
• Evaluate telecommunications solutions, products, and services; make recommendations to IT leadership.
• Lead and or assist with project planning, budget and procurement, cost estimates, and implementation schedules.

• Implement and maintain telecommunications security controls and system hardening.
• Ensure compliance with County policies, cybersecurity standards, regulatory requirements, and public safety mandates.
• Maintain accurate documentation, including metrics and KPIs, system diagrams, processes, workflows, configurations, inventories, SOPs, and standards.
• Conduct and participate in audits, risk assessments, and incident response activities related to telecommunications systems.

• Serve as an escalation point for the IT Service Desk and Technical Support Services Team.
• Mentor, train, and provide technical guidance and awareness to telecommunications and IT staff.
• Work closely with network, systems,…