Patient Services Specialist II; Primary Care, Vero

Job Description

Nemours is seeking a Patient Services Specialist II (Primary Care - Vero Beach), FULL-TIME, to join our Primary Care team in Vero Beach, Florida.

Vero Beach, Florida

• Customer service: answer phone lines promptly and courteously, triage calls and handle appropriately.
• Registration: collect, maintain and ensure accuracy of information through standard business practices.
• Coordinate all necessary paperwork for registration, scheduling, and appointment.
• Financial: collect, verify and maintain patient insurance information, including authorizations and referrals; collect co-pays, deductible, co-insurance and balances on accounts; end of day balancing.
• Scheduling: understand visit types, templates and fundamentals of how to efficiently schedule an office visit; manage no-show and cancellation process; confirm appointments with patient/guardian; prepare charts with the appropriate paperwork for the physician visit.
• Communication: triage and manage electronic communication daily; scan all new paperwork into EMR or place in patient chart; scan incoming mailed and faxed patient results into EMR and task the physician responsible for review or place information with patient chart; check in and checkout patients in office.
• Coordinate the release of information and medical record process; process all incoming and outgoing medical record requests.
• Ensure coding information is complete on billing documents.
• All other duties as assigned by supervisor.

• High School Diploma required.
• Specialized (1 year of training beyond high school).
• Minimum of one (1) to three (3) years' experience preferred.
• Customer Service and Healthcare experience preferred.
• Medical Office/Call Center experience preferred.
• Travel to other primary care locations as needed for coverage is required.

• Competitive base compensation in the top quartile of the market.
• Annual incentive compensation that values clinical activity, academic accomplishments and quality improvement.
• Comprehensive benefits: health, life, dental, vision.
• 403B with employer match.
• Licensure, CME and dues allowance.
• Not-for-profit status; eligibility for Public Service Loan Forgiveness.