Customer Service Field Representative

Customer Service Field Representative

Working independently under the general direction of the Foreman - Meter Services, performs field work tuning on and off water meters and obtaining start and final reads for new and moving customers. Preforms Rechecks to the AMR Routes daily.

• Drives an assigned county vehicle
• Performs Rechecks to AMR Routes daily.
• Performs various work orders such as Disconnect (Non-payment/Customer request), Final Bill Read, Turn On Customer Request, etc.
• Communicates with Customer Service office staff to disconnect and reconnect water services.
• Completes various Customer Service work orders and assists other Customer Service positions when needed.
• Performs all other job-related duties as assigned or as become apparent.
• Performs all duties safely in accordance with County and department safety rules.

• Must possess a valid Florida driver's license.

• Ability to navigate the geography and street locations within the IRCU AMR meter system.
• Must be able to use tablets and/or laptops for use with GIS mapping and Email.
• Ability to use hand tools to clean meter box, turn on and off meters for disconnect and reconnect of services (i.e. disconnects for nonpayment, customer disconnect requests, customer leaks, etc.).
• Ability to use hand tools such as shovels, pad locks, bolt cutters, and meter keys.

Requires work outdoors. Employees will be exposed to seasonal temperatures, inclement weather, insects, etc. Ability to sit, bend, stoop, lift, walk, and climb into small areas. Employees lift large meter lids/vault lids, and other equipment necessary to complete the work. Must be able to walk on loose, uneven, and sloped ground.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, Management reserves the right to modify, add or remove duties and assign other duties as necessary that are a logical assignment to the position.