Membership Consultant

Job Title:

Membership Consultant

Bears Fit

Sales

• Commission
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance
• Medical
• Complimentary club membership
• In club discounts

Achieve financial performance results through the generation of new memberships and ancillary service memberships

Achieve or exceed individual membership sales goals by generating referrals, converting inquiries (phone/web) into appointments and following up with and closing prospects

Implement and adhere to all steps of the sales process, including assessing the needs of prospective members, providing a value based presentation of the Bears Fit brand, programs and services, leading an enthusiastic and informative tour, presenting membership/service options and prices, and closing sales

Help integrate new members into personal training by attaching point of sale sessions and/or scheduling their complimentary on-boarding session

Responsible for meeting weekly and monthly goals and metrics as outlined in individual weekly tracking sheets

Responsible for meeting with MM on a weekly basis to review prior and current week’s activity

Actively develop leads through a variety of activities, including telephone, internet and community outreach and partnerships, corporate visits, referrals and special events

Utilize the lead tracking system to manage all prospect and member data

Before ending each shift, ensure that the CRM calendar for your next shift is up-to-date and set up for success

Complete and submit all new member paperwork (Membership Agreement, Personal Training Policies, Corporate Proof, etc) before leaving the club the day the member joins

Attend and participate in membership meetings team, club and company meetings, member functions, outside marketing events, and the planning and implementation of promotions

Know your competition and use that information to make suggestions or changes that enable your club to be “best in class” and achieve results.

Create a customer service focused environment that is friendly, welcoming, and supportive, and seeks to provide members and guests with exceptional experiences

Ensure superior customer service by sustaining a culture, through actions and example, wholly committed to listening to members and guests, understanding their needs, and exceeding their expectations

Create and deepen relationships with members and enhance their sense of belonging and community within the club by reaching out to “your” members in person and by phone and email

Deal with member issues proactively, “own” member problems that come to your attention, and solve those issues within a 24-hour period

Be knowledgeable about your job, the company, and our services, promotions, and business practices so that you can provide members and guests with consistent and accurate information

Contribute to the effective and efficient running of the day-to-day operations of the clubs and company

Work as part of the overall team by respecting, supporting, and encouraging your co-workers, assisting co-workers and other departments when necessary, and approaching challenges in a creative, positive, and team centered manner

Maintain an active and working knowledge of the company as well as all services and promotions

Be proficient in all club software systems

Follow all club policies and procedures

Attend all meetings, special events, and education sessions to learn and provide feedback and share ideas on improving and building all aspects of the business

Perform other duties as required. Employee responsibilities are subject to change at any time

This position description intends to describe the general nature and level of work being performed by people assigned to this…