Admin, Trade Compliance

Job Title

Admin, Trade Compliance

Sr. Manager, Customer Experience

Vernon Hills, IL

Non-Exempt

This person in this role will support external and internal customers in assisting with a variety of requests via emails and phones. Answers calls made to Operator from associates, customers, vendors, and other general telephone inquiries; directs calls to appropriate individual or department.

• Support customer requests regarding product compliance and aid in tracking of compliance related regulations.
• Handle new customer onboarding paperwork requests for US and Canada.
• Complete annual customer requests allowing to conduct business with Antylia Scientific such as Certifications and Representations, Certificate of Insurance, Confirm Mineral Statements and others.
• Participate in Supplier Quality Certificate/Quality Program Verifications and engage Director of Regulatory Compliance & Safety where applicable.
• Assist customers with completing the Supplier/Vendor Setup Questionnaires, while ensuring the alignment with Terms and Conditions.
• Responds to internal and external phone calls, promptly, pleasantly and professionally forwards the calls.
• Monitors front door access and adheres to company safety and security guidelines. Greets walk-in visitors pleasantly, professionally and efficiently. Ensures that all visitors that move beyond the reception area are logged in and out, escorted by an associate, and properly identified with a nametag.
• Maintains a reception area that is free of clutter and that bespeaks of professionalism.
• Presents a professional and friendly appearance and image.
• Solicits work from supervisor to stay busy.
• Performs all other duties/projects as assigned.

• High school diploma or equivalent from an accredited higher learning institution required.

• At least three to five years of clerical experience required.

• Must be able to communicate in a manner that is readily and clearly understood, professional and friendly.
• Must present a professional demeanor and appearance.
• Must be able to exercise tact and diplomacy in both phone and personal interactions.
• Must be able to handle a fast paced, stressful work environment.
• Must have the ability to handle multiple and rapidly changing priorities.
• Must have the ability to handle potential emergency situations efficiently and effectively.
• Must possess light clerical skills to be able to perform other duties as assigned.

• Salary Range: $19-$20/hr, depending on location, experience, and qualifications.
• Benefits coverage begins day 1, including the following:
• Medical, Dental, Vision Insurance
• Disability Insurance
• Life Insurance
• 401(k) company match
• Paid Time Off (15 days annually)
• Paid Holiday time (10 company-designated days)
• Tuition Assistance
• Additional benefits available with company package

This position has not been approved for Relocation Assistance.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all the duties and responsibilities associated with it.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.