Retail Cosmetics Brand Expert - MAC, Hawthorne Center

Overview

Be part of an amazing story – Macy's is more than just a store. We’re a story that has captured the hearts and minds of America for more than 160 years, built on innovations, traditions, inspiring stores and irresistible products, and iconic moments like the Macy’s 4th of July Fireworks and the Thanksgiving Day Parade. These stories are part of what makes Macy’s a special place to work.

As a Beauty Brand Expert at Macy’s, you are the go-to authority for your assigned brand, responsible for driving sales, elevating the customer experience, and leading with passion, expertise, and style. You serve as both a product educator and beauty enthusiast — creating personalized routines, demonstrating new trends, and helping customers look and feel their best.

In this role, you ll inspire teamwork, coach fellow Beauty Advisors, and lead by example through exceptional service and product knowledge. You ll foster customer loyalty, build relationships through clienteling, and execute brand strategies, events, and training in collaboration with store leadership and vendor partners. With a deep understanding of your brand and strong business acumen, you ll analyze sales data, identify opportunities, and deliver results in a fast-paced, goal-driven environment.

• Every day starts with a positive example – come in energized and ready to inspire your team, wear your name badge with pride, greet colleagues with genuine warmth, and ensure your counter is polished, organized, and welcoming. Review daily sales goals, stay informed on new launches, top-performing products, and current beauty trends to lead with confidence and deliver exceptional service.
• On the floor, you lead through action – welcome customers with hospitality, make eye contact, and start friendly, personal conversations that build lasting relationships.
• Maintain a shoppable space – ensure testers are clean and well-stocked, signage and pricing are current, and displays reflect brand standards; support merchandising updates and keep the space visually appealing
• Finish Strong – remind customers about Loyalty benefits, ensure they leave with everything they need, and end interactions with a sincere thank-you, often using the customer s name.
• Service starts with each other – model collaboration, honesty, and care to support peers and better serve customers and communities.
• Excellence is a journey – strive to improve daily, take pride in work, achieve sales goals, and learn from others to deliver store results.

• Deliver exceptional customer service through personalized consultations and expert product knowledge
• Build lasting relationships with clients and drive client development through outreach and follow-up
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results
• Plan and execute in-store and vendor-led events to drive traffic and engagement
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes
• Resolve customer concerns in a professional and customer-first manner
• Stay informed on new launches, best-sellers, and beauty trends to support team education
• Manage multiple priorities in a fast-paced environment with strong attention to detail
• Demonstrate sound judgment and a passion for the beauty industry
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
• 3-5 years of relevant retail, beauty, or leadership experience preferred
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Must be able to:
  • Understand and communicate effectively with customers, co-workers, and supervisors
  • Read and understand employment policies and safety rules/procedures in English

• This position requires talking, lifting, constant moving, standing, and reaching with arms and hands
• Standing for at least two consecutive…