Client Delivery Executive at NTT DATA, Inc. Vernon Hills, IL

Client Delivery Executive – Vernon Hills, IL

Req : 345906

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward‑thinking organization, apply now.

We are currently seeking a Client Delivery Executive to join our team in Vernon Hills, Illinois (US-IL).

• Accountable for end‑to‑end delivery of NTT DATA services for a specific client.
• Ensure adherence to contractual commitments.
• Monitor delivery quality and client satisfaction through direct interactions  stakeholders.
• Develop and maintain Crisis Management/Disaster Plans.
• Implement project mitigation plans for yellow or red deliverables.
• Conduct Customer Governance meetings.
• Manage Outage/Escalation/Missed SLA incidents.
• Implement and execute automation and efficiency programs.
• Drive client improvement plans to enhance satisfaction.
• Utilize automation for repetitive tasks to boost performance and service quality.
• Possess a deep understanding of the delivery life cycle.

• Ensure accurate and timely revenue/cost/margin forecasts for assigned accounts.
• Manage costs in alignment with annual operating plans and point of sale.
• Develop action plans to close forecast gaps.
• Manage account ramp‑up/ramp‑down resources efficientlyiën.

• Collaborate with Client Executives to develop customer relationships and manage risks.
• Excel in customer relationship management at CXO levels, presenting operations and strategic reviews to senior stakeholders.
• Act as a strategic delivery advisor to the executive leadership team.
• Manage Sales Enablement, ensuring tremendously integration with delivery teams.
• Le suggest broader NTT DATA capabilities and resources strategically.
• Interface with customer architecture teams and senior leadership on emerging technologies.

• Serve as the main contact for client operations leadership.
• Maintain effective communication with all stakeholders and cross‑functional teams. mentally>
• Stay informed about global industry trends and their impact on IT services.

• Apply best practices in organizational change management.
• Solve large, enterprise problems through matrixed organizations.
• Guide delivery leaders to align service offerings properly.
• Monitor and evaluate the performance of direct reports, providing feedback through coaching and the NTT DATA performance management process.
• Coach and mentor a large team of delivery leaders responsible for daily client operations.

• Advanced degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity.
• 8+ years of managing and delivering managed services/outsourced IT projects within a consulting company.
• 8+ years of experience in transitioning application and infrastructure service.

• Experience with Managed Private Cloud, Infrastructure Services, and Data Centre Migration Services.
• Experience suíte end‑user services and security services.
• Digital transformation experience leveraging AI to refine knowledge insights.
• Experience in IT support and production escalations, including incident response and change life cycles.
• Strong knowledge of and experience with ITIL Service Framework v4.
• Excellent verbal and written communication skills.
• Willingness to travel to client sites as needed.
• Ability to work across multiple time zones.
• SAP Basis and Application support experience.

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NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please  . If you would like more information on your EEO rights under the law, please . For Pay Transparency information, please .