D365 Business Analyst, CE

D365 Business Analyst, CE

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This range is provided by Learning Resources. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$/yr – $/yr

We are on a mission to bring learning to life
! At our family of companies,
Learning Resources®, Educational Insights, and hand2mind
, we create a unique range of toys, educational products and supplemental curriculum trusted by teachers and loved by families alike. Voted among the Chicago Tribune’s Top Workplaces for the last six consecutive years, we are a 350‑person strong, family‑owned organization dedicated to helping kids succeed in school and develop a love of learning. In addition to high‑quality, hands‑on products like Versa Tiles® and Cuisenaire® Rods, we make award‑winning toys, including top sellers such as the Pretend & Play® Cash Register, the Farmer’s Market Color Sorting Set and Toy of the Year winner Botley® the Coding Robot as well as Educational Insights top sellers Kanoodle®, Geo Safari® Jr.

series, and Playfoam™. We pride ourselves on being committed to our employee’s personal and professional development, a thriving culture and a diverse, creative atmosphere. Along with our culture and competitive benefits package, we offer a variety of opportunities for training and development. We are looking for professionals who are truly just kids at heart! We hope you’ll come join our award‑winning team today!

We are seeking a self‑motivated D365 Business Analyst – Customer Engagement (CE) to join our dynamic team. In this role, you will drive strategic initiatives and deliver actionable insights that shape the future of our Sales and Marketing organization. You’ll have the opportunity to work on high‑impact projects, collaborating with cross‑functional teams to identify challenges, design solutions, and implement changes that create measurable business value.

This is more than a job—it’s a chance to make a significant impact while advancing your expertise in a fast‑paced, collaborative environment. Join a team that values your contributions and invests in your success.

• Implement Structured Line Review & Promo Planning
• Provide continuous support and deliver enhancements for CE Marketing, Service, and Sales by maintaining campaign workflows, segmentation tools, dashboards, SLA compliance, case routing, knowledge articles, field mapping, Sales Accelerator, Power Automate, SharePoint integration, credit process mapping, and Microsoft upgrades. Implement new features and automation to improve efficiency and user experience.
• CE and F&O Support & Enhancements:
  Provide continuous support for CE Marketing, Service, and Sales by maintaining campaign workflows, segmentation tools, dashboards, SLA compliance, case routing, knowledge articles, field mapping, Sales Accelerator, Power Automate, SharePoint integration, credit process mapping, and Microsoft upgrades.
• Centralized Retailer Hub in CE:
  Within the first 6 months.
  
  Create a unified retailer view in 6 months with embedded analytics, shared tasks, account attachments, integrated SharePoint, and F&O snapshots for forecasting and margin analysis.
• Sales Meeting Intelligence & Pipeline Hygiene:
  Automate meeting recordings, takeaways, and account logging. Use AI for action items and pipeline accuracy to reduce manual entry.
• Expand Marketing (Customer Insights Journeys):
  Within the first 90 days implement Customer insights data within CE for improved segmentation, personalization, and predictive analytics.

• A college diploma or university degree in the field of computer science, or equivalent experience in information systems is required.
• In‑depth, hands‑on knowledge and experience with enterprise and desktop applications, including MS Dynamics D365 F&O – Sales and Marketing Module, MS Dynamics 365 Customer Engagement Sales, Marketing and Service, MS Excel, and MS Word.
• Highly self‑motivated and…