Account Manager, Key Accounts

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About Hand2mind

We bring learning to life! Trusted by teachers for more than 55+ years, hand2mind creates engaging, classroom-tested materials that empower children to learn by doing. We are a 150-person strong, family-owned company that’s been voted one of the Chicago Tribune’s Top Workplaces for the last four consecutive years. In addition to building high-quality, hands‑on learning materials for the classroom like Versa Tiles® and Cuisenaire® Rods, we also develop educational toys for the home that make learning math, reading, social‑emotional learning, and STEM fun and interactive.

As a company, we are committed to our employee’s personal and professional development. That’s why we offer a competitive benefits package, a supportive culture, and a variety of training and development opportunities. We are looking for professionals who are truly just kids at heart! We hope you’ll come join our award‑winning team today!

We are currently seeking an Account Manager of Key Accounts to join our team of custom solutions experts. In this role within hand2mind’s B2B Publisher Services business unit, you will be responsible for protecting and growing an expanding portfolio of clients aligned to our corporate strategy and capabilities. In this Account Manager role, you will ensure that the unique needs and contractual obligations of our company’s top revenue producing clients are consistently exceeded.

Developing trusted relationships at all levels within client organizations (junior to C-level), you will serve as the liaison between our clients and our Operations and Customer Support teams and provide them guidance on client product and operational needs and business development activities.

• Serve as the primary point of contact for assigned B2B key accounts. Develop and maintain relationships deep within existing client networks while executing strategic account plans, conducting technical and consultative sales support calls onsite and via conference calls, and proactively identify and resolve critical issues encountered by our clients and the hand2mind team.
• Assume an accountable leadership role in driving a first‑class client experience that creates lasting relationships, builds competitive barriers to entry, and meets or exceeds our company’s contractual performance obligations.
• Partner with the VP of Publisher Services and Director of Product Management to facilitate the internal onboarding of new clients and the rollout of new products and services for new and existing clients through communication of client specifications, initial product forecasts, and service‑level requirements with appropriate internal team members.
• Oversee the successful management of the Publisher Services’ customer service team responsible for daily order management of client fulfillment orders and project‑based services.
• Collaborate with manufacturing, logistics, supply chain, and quality team to ensure client needs are clearly defined and understood for the successful execution of complex, large‑scale customer projects.
• Develop and present quarterly business review presentations tailored to the needs of each client/prospect that highlights hand2mind’s performance against customer SLA metrics and opportunities, wins and losses during the quarter, and opportunities for process improvements between company and client.

• Within 90 days, demonstrate full comprehension of hand2mind’s service level commitments, product portfolio, and services for each key account, and proficiency in extracting and interpreting our service levels metrics from Power Bi reports and dashboards.
• Within 90 days, learn all steps in the templated, on‑boarding process of new clients and product lines that involve the cross‑functional cooperation and action between kit development, customer…