Quality Technician III

POSITION SUMMARY

This position requires a highly motivated, results-driven, and detail-oriented quality technician who will play a key strategic role within the Quality Assurance and Control department. The successful candidate will be instrumental in driving continuous improvement and ensuring compliance with internal standards and customer requirements. Primary responsibilities include systematic identification, analysis, and resolution of quality issues, with a strong focus on reducing nonconformance reports (NCRs), managing and driving down customer claims and RMAs, facilitating the creation and maintenance of quality documentation, and supporting production in maintaining the highest quality standards.

This position reports to the Quality Assurance and Control Manager. The role is onsite and is based in Vernon, BC.

• Analyze and identify trends in product nonconformance (NCRs and RMAs) to drive root cause investigations and implement effective corrective actions, ensuring comprehensive 8D documentation.
• Collaborate with Quality and Manufacturing Engineering teams to review and revise New Product Development (NPD) processes, ensuring that established quality standards are consistently upheld throughout, including APQP realization (DFM, FMEA), internal and external Product Part Approval Process (PPAP) and First Article Inspection (FAI).
• Participate in Material Review Board activities to ensure accurate NCR and SCRAP data collection and to drive actions to reduce waste and improve operational cost-efficiency.
• Prepare and present, together with the Quality Manager, reports for supplier quality performance, production quality performance, and customer quality data and metrics.
• Support Production and Manufacturing Engineering on developing and maintaining needed Quality Acceptance Criteria Standards and facilitate training to the Operations team.
• Work and communicate with cross‑functional teams such as Engineering, Planning, Operations, and other manufacturing functions.
• Review and action the Return Material Authorization (RMA) records in IFS on a daily basis in addition to initiating any communications with customers to manage product returns for analysis.
• Initiate corrective action requests to suppliers (SCAR) as needed when nonconformance material is identified in Receiving or Production, ensuring successful closing of nonconformances with the proper documentation.
• Conduct process, product, and system internal audits as per the annual internal audit program.
• Develop and collaborate in creating and updating quality documentation such as SOPs, work instructions, control plans, etc., to ensure the proper release and training of revised documentation.
• Support material inspections and dispositions.
• Support and assist with the implementation of continuous improvement activities.
• Other projects and duties as assigned.

Electronic Engineering Technical Diploma, or Industrial or Mechanical Engineering Technical Diploma.

3+ years of electronic/quality control experience.

Analytical and critical thinking; problem‑solving methodologies; statistical analysis; quality standards; self‑starter/driven behavior; collaboration and teamwork; adaptability; effective communication with supervisors and peers; initiative for positive change with creative thinking; drive for results; support on‑time delivery with high‑quality work.

None.

Very occasionally lifting no more than 25 lb., bending; work will be performed on the shop floor and office desk.

No travel required; shop‑floor work environment without exposure to higher or lower temperatures; no exposure to high frequencies or noises.