Coordinator | Protection Services Operations

Position Summary

Interior Health is looking for an experienced Coordinator, Protection Services Operations to join our team on a full time permanent basis.

This position allows for a flexible work location from within the Interior Health region with the need to attend sites in the South Okanagan on a regular basis for operational needs.

• Employee & Family Assistance Program
• Employer paid training/education opportunities
• Employer paid vacation
• Employer paid insurance premiums
• Extended health & dental coverage
• Municipal Pension Plan
• Work-life balance

Salary range for the position is $67,864 to $97,555. Interior Health establishes salaries within the minimum and maximum of the salary range based on consideration of the qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.

In accordance with the established vision and values of the organization, the Coordinator, Protection Services Operations, is accountable to the Manager, Protection Services Operations in supporting the delivery of Protection Services’ programs across Interior Health (IH). The Coordinator is responsible for the development, implementation, and maintenance of programs within the assigned area in accordance with established standards and in support of the goals and strategic direction of IH.

• Responsible for the day-to-day management of security services within assigned portfolio and, in consultation with the Manager, ensures compliance with performance standards.
• Acts as liaison and provides consultative advice to Health Service Area leadership, Administrators, Directors/Managers regarding security activities; participates in the development of action plans for the assigned area of responsibility including the investigation and determination of appropriate outcomes; provides advice to, and participates with, Human Resources, the Director/ Manager, and others in security investigations and activities involving staff.
• Promotes awareness of Protection Services’ programs by developing and delivering informational and educational programs (such as management of aggressive behaviour, loss prevention, and personal safety/security) and participates in the review and evaluation of these programs.
• Participates in and coordinates the development, implementation, maintenance, and evaluation of programs, policies, and procedures in the assigned area of responsibility across IH.
• Provides management, leadership, and supervision to staff in line with established directives and policies relating to the mission and goals of the organization and develops procedures to guide staff in carrying out their duties.
• Hires, appraises, and disciplines staff, up to and including termination. Manages employee attendance and coordinates the Attendance Promotion Program within the department. Carries out employee performance evaluations.
• Plans, directs, and participates in orientation and on-going education programs for in-house personnel as well as students from recognized training programs/educational institutions as required.
• Authorizes vacation, overtime, and paid and unpaid leave while ensuring the operational needs of the department are met.
• Provides a safe working environment for all staff within the portfolio, including monitoring compliance, investigating incidents, and implementing safe working procedures. May be required to participate in local or regional safety committees.
• Labour relations responsibilities include involvement with the grievance process up to and including settlement; updating, negotiating, and implementing strike contingency plans including essential staffing levels;
  Step 3 Labour Management meetings; and third party hearings as required. Works in conjunction with Human Resources in the interpretation of collective agreements.
• Provides support in managing operating and capital budgets for the assigned area of responsibility, including budget preparation, control, and reporting of expenditures, ensuring the efficient utilization of…