Job Description & How to Apply Below
Director of Operations
Employment Type:
Full-time, Salaried
Location:
Okanagan Gondola, Vernon, BC
Reports to:
General Manager
Start:
Between March – May 2026
About the Okanagan Gondola
The Okanagan Gondola neighbors the city of Vernon, BC, and is expected to open in Spring 2027. The project will be a destination experience featuring a sightseeing gondola, trails, restaurants, outdoor experiences, and an adventure park. Guests can discover an elevated adventure, where breathtaking vistas paired with diverse activities bring guests of all ages together to enjoy the spirit, culture, and beauty of the Okanagan.
The experience is rooted in place, offering guests a deep connection to the land, people, flavors and history of the Okanagan.
The Okanagan Gondola is being developed by Ridge North America, a tourism operator and developer headquartered in Kelowna, British Columbia, Canada, that specializes in a Play, Stay, Live development philosophy. A dynamic and innovative company dedicated to creating unforgettable experiences for our guests and team members, Ridge is building a diverse pipeline of adventure tourism, hospitality, and multi‑family projects across growing markets in Western Canada.
Position Overview
The Director of Operations is a full‑time, year‑round position, and will oversee the safe, efficient, and guest‑centric operation of all on‑mountain and maintenance activities, including gondola operations (Doppelmayr), trails, mountain coaster, adventure‑park attractions, building & infrastructure maintenance. This role ensures operational readiness for our launch in 2027, regulatory compliance, maintenance coordination, team leadership, and outstanding guest experience year‑round.
Most important, this role is responsible for delivering the safe operation and transportation of guests, team members and stakeholders on gondola systems, in the great outdoors, and on various other attractions at Okanagan Gondola.
Pre‑launch, the Director of Operations will be present through the installation and commissioning of the Gondola, be involved in the construction of trails, viewpoints and many of the site’s amenities and activities. They will work to build their team ahead of launch, and on planning the site, facilities and team for operational readiness so that we can open our doors to guests in 2027 prepared and ready to deliver world class experiences.
Key Responsibilities
Gondola Operations
Manage daily operation of the gondola systems and equipment.
Ensure compliance with all relevant safety and regulatory standards (Work Safe BC, Technical Safety BC, etc. and internal Standard Operating Procedures).
Lead maintenance teams on preventive maintenance, repairs, and gondola safety inspections.
Monitor system performance, downtime, incidents, and maintain accurate operational logs.
Lead preparation and execution of seasonal openings, closures, and special servicing or inspections.
Lead, train and develop lift maintenance and lift operating teams.
Guest and team safety will be your number one priority.
Mountain Activities & Adventure Attractions
Oversee operations of all mountain‑based attractions: adventure park elements such as ziplines, high‑ropes courses, mountain coaster, hiking trails, viewing platforms, and other guest activities.
Maintain rigorous safety standards, risk assessments, regular inspections and staff training protocols.
Manage guest flow and capacity limits, especially during peak periods, to ensure safety and quality of experience.
Oversee site logistics on behalf of all operating departments.
Maintenance programs for all attraction elements.
Staff Leadership & Management
Recruit, train, schedule, and supervise a team of frontline, trade and supervisory staff across all operational areas.
Provide performance management, coaching, and professional development opportunities.
Foster and maintain a strong safety culture among all mountain operations and adventure‑park staff.
Ensure adequate staffing coverage for both seasonal peaks and off‑season periods.
Direct responsibility for trades, lift maintenance, building maintenance, landscaping & grounds, custodial, lift operations, attractions attendants,…
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