Application Support Specialist

Application Support Specialist
Vernon, British Columbia

Our  Application Support Specialist  thrives in dynamic environments, always seeking new challenges and growth opportunities. With a passionate focus on both  people and operational excellence , they play a vital role in supporting Tolko’s Sales, Marketing, and Logistics teams. If you’re ready for the perfect blend of innovation and impact, read on to learn more!

We’re looking for an  Application Support Specialist  to join our head office in  Vernon, British Columbia . Here, you’ll be part of Tolko’s corporate service group, collaborating with Sales, Marketing & Logistics, Finance, Accounting & Credit, IT, Procurement, and Human Resources.

Our ideal candidate has the following qualifications:

3+ years’  experience in  customer service and application or systems support  in a support role or equivalent.

Demonstrated understanding of ITIL Procedures, including  incident, problem, and change management.

Proven  client/customer support  experience in a medium to large business environment.

Broad-based business skills and acumen.

Strong understanding of  business concepts and processes , combined with  technical systems experience .

Experience with  finance, work management, inventory, order to cash , and  customer relationship  processes.

Experience with Enterprise Resource Planning (ERP) technologies such as Microsoft Dynamics, Dynamics 365, or JDE is an asset.

Self-starter with a solution-focused, creative and collaborative approach.

Strong verbal and written  communication skills .

Commitment to integrity and managing sensitive information with discretion.

In this role, you will:

Manage tier 2  Incident and Service Requests  for Tolko’s Sales, Marketing, and Logistics teams using Dynamics AX.

Manage tier 2  Incident and Service Requests  for Tolko's Finance, Procurement and Maintenance teams using JD Edwards.

Coordinate support  from internal resources, package vendors, and consultants.

Resolve  technical and business operations issues  using diagnostic tools and request tracking systems.

Provide remote, in-person, and hands-on  desktop assistance .

Communicate  issue resolution and status updates  to stakeholders.

Identify solutions  and contribute to  process and procedure documentation .

Offer  functional training  and quality assurance testing.

Support reporting and maximize effective use of resources and system capabilities.

Bring your ideas, changes, and improvements to Application Support in order to:

Implement and maintain  effective support processes  to ensure timely issue resolution and process improvement.

Develop and maintain documentation  for incident tracking and solutions.

Assist in maximizing the strategic use of system capabilities and the application support function.

So, what’s in it for you?

You’ll take on an  exciting new challenge  with  supportive team members .

You’ll earn a  competitive salary based on your skills and experience . The expected base salary range for this position is  $60,000 to $80,000  per year.

You will be eligible to participate in Tolko’s  bonus program .

You may also be eligible for  relocation support  including community connections so you can live (and play) where you work.

You’ll be eligible for  excellent benefits  and access to our  retirement plans , so you don’t have to choose between your bottom line and your wellbeing or your future.

You’ll be supported in  continued development  through on-the-job and classroom training and reimbursement of tuition and membership fees.

You’ll be part of a  positive, innovative, and inclusive work environment .

If you want to work in a  sustainable, future focused industry , there is  no better place than Tolko . Our family has been producing innovative forest products for over 65 years. Our focus remains on sustainably managing our forests and our business for upcoming generations.

We want YOU to join our family. Come Grow Here!  Apply today at

About the North Okanagan Valley
The North Okanagan Valley includes the communities of Vernon, Armstrong, Lavington, Lumby and Lake Country, British Columbia. Surrounded by lakes, these communities provide family-friendly living with lots of amenities, and beautiful weather. Visit one of our local wineries or fine dining restaurants, go boating, hiking, biking, skiing, catch a round of golf, or visit a local market to pick up fresh fruit and produce… whatever your pleasure, you’ll find it here.  

Watch this video  to learn about the region and find out why life is better here.

To protect the privacy of your personal information, please ensure that when you apply, you are directed to Tolko’s job board at  or you are accessing Tolko job opportunities through our website at

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