Personal Banker

Personal Banker Bank of Montreal
• Vernon, British Columbia, Canada

Final date to receive applications: 11/08/2025

Address: 2806 32nd Street

Job Family Group:
Retail Banking Sales & Service

Boldly Grow the Good and be a part of BMO's customer satisfaction award‑winning Personal Banking team as a Personal Banker in our Vernon branch where you will be provided with an online and in‑person training program that you can apply along with your excellent sales and customer service experiences to deliver exceptional service to BMO's existing and prospective customers. This is a chance to accelerate your career and live in the marvel of nature with a bounty of opportunities balanced with a comfortable lifestyle.

• Takes the lead in proactively engaging with existing customers and prospects by providing needs‑based assessments to grow loyalty and identify immediate/future opportunities.
• Engages customers to complete needs assessments that identify financial solutions and preferred banking channels while recommending tailored solutions addressing both sales and service needs (e.g., everyday banking, retail investments, lending solutions, home financing including business‑for‑self applications, and small business solutions).
• Offers clients advice and guidance on available digital and self‑serve options with the goal of making banking easy, simple and fast.
• Supports customer transaction needs based on customer traffic.
• Engages customers to grow BMO's business by reaching out, generating appointments and building new relationships within the community.
• Addresses questions and resolves issues raised through consumer credit audits and quality checks to ensure accurate data entry and lending application recommendations in compliance with legal and regulatory requirements, lending policies and processes.
• Applies the risk management framework to the portfolio to protect the bank's assets and maintain the quality of the lending portfolio in compliance with lending process requirements and established yield quality diversification and risk guidelines.
• Makes credit recommendations for personal lending transactions including home financing in accordance with sound credit granting principles and with the bank's policies and procedures.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer's experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall customer experience.
• Contributes to business results and the overall experience delivered.
• May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers' assets, maintain their privacy and act in their best interest.
• Keeps current with the wider financial services marketplace and the legal and regulatory environment and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the bank's assets in compliance with all regulatory, legal and ethical requirements.
• Completes complex and diverse tasks within given rules/limits and may include handling escalations from other employees.
• Analyzes issues and determines next steps.
• Broader work or accountabilities may be assigned as needed.

• Typically 2–3 years of relevant experience and post‑secondary degree in a related field desirable, or an equivalent combination of education and experience.
• Canada only: registration to sell investment…