Customer Service Representative
Job in
Vernon, BC, Canada
Listing for:
National Seating & Mobility
Full Time
position
Listed on 2026-02-26
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep
Job Description & How to Apply Below
Join Our Team as a Customer Service Representative!
At National Seating & Mobility (NSM), we provide complex rehabilitation seating, mobility, and positioning systems. With a dedicated network of professionals across Canada, we specialize in delivering personalized mobility solutions that enhance independence, safety, and comfort for our clients. Our mission is to empower individuals of all ages with mobility challenges, offering reassurance to families and caregivers while providing exceptional clinical support to therapists and healthcare professionals.
We are looking for a Customer Service Representative to join our team and help us continue our mission of transforming lives through mobility solutions.
Scope
As a Customer Service Representative, the employee shall interact with clients to provide the necessary support regarding the medical equipment at NSM and help resolve any issues or complaints to reach their needs and achieve their satisfaction.
Position
Reports To:
Branch Manager or Administration Support
Role and Responsibilities / Essential Functions
Receive medical equipment requestsTriage clients according to sales/service/rental needs, identifying sales opportunities and conveying them to sales reps within branches o Administer the equipment reservation, rental, and invoicing process. This requires attention to detail, in-depth understanding of the computer system and excellent organization skills.Fulfill equipment requests by selecting and tagging equipment and placing them in designated area for set up or deliverySchedule technicians to set up, deliver, pick up, and service equipmentTrouble-shoot equipment function concerns with clients, arrange service, repair, or replacement as needed.Facilitate the transfer of medical equipment to and from the other locations when necessaryEstablish and nurture a positive working relationship with therapists and other healthcare professionalsEngage in continuous education through product literature and videos, in-house training, and supplier seminarsOther duties as assigned.Competencies / Skills
Handle multiple customer calls and requests while remaining calm, supportive and professionalAttention to detailManage information in IT systemsAbility to problem solve and propose helpful solutionsPrevious experience in providing customer service for technical items/servicesExceptional time management skillsExcellent communication, organization, and listening skillsProficient with Microsoft Office.Why Join NSM?
A rewarding career where you make a real difference in people’s lives.Employer-paid benefits
, ensuring your health and well-being.RRSP matching program
, helping you invest in your future.Generous paid time off
, because work-life balance matters.Company-sponsored events
, fostering a fun and inclusive team culture.Branded company attire
, so you can represent NSM with pride.Competitive Wage,you will receive $20-$23 for this role.If you’re passionate about making a difference and want to be part of a team that transforms lives through mobility solutions, we’d love to hear from you!
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