Senior Solution Architect, Platform

Senior Solution Architect, Service Now Platform

• Full-time
• Employee Type:
  Regular
• Region: AMS - North America and Canada
• Work Persona:
  Flexible or Remote

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Join a high‑impact team of solution architects at the heart of our enterprise technology ecosystem. The Service Now Digital Innovation and Transformation team, part of the digital technology umbrella, is responsible for the solutioning and design of GTM technologies including our own Service Now platform.

Our Digital Technology (DT) team doesn’t just build for others—we use and showcase our own products to power transformation from within. In this role, you’ll play a key part in shaping the future of our GTM ecosystem. This Senior Solution Architect will bring a blend of strategic leadership and deep technical expertise to design and drive the architecture for our next‑generation GTM solutions.

This is a team where engineering excellence, architectural rigor, and problem‑solving at scale drive everything we do.

• Drive Architecture for complex initiatives across the Marketing, Sales, and Partner domains, especially in the lead‑to‑cash area.
• Own and drive the architecture strategy, guiding L1–L3 solution design to ensure alignment with the product roadmap and business processes.
• Collaborate with product managers, business stakeholders, enterprise architects, and engineering teams to translate business needs into scalable and compliant technology solutions.
• Partner with cross‑functional teams to ensure solutions align with industry best practices, compliance requirements, and Service Now’s platform strategy.
• Define and enforce architectural standards and ensure solution integrity across programs.
• Continuously assess emerging technologies and architecture trends to inform future‑state architecture.
• Lead architectural reviews, governance processes, and knowledge‑sharing sessions across product and engineering teams.

We’re not yesterday’s IT department—we’re Digital Technology.
At Service Now, we’re redefining IT with a focus on transformation, user experience, automation, and innovation. We’re committed to delivering delightful, secure experiences that accelerate our journey to become the defining enterprise software company of the 21st century.

• Bachelor’s degree in Computer Science, Engineering, or a related field—or equivalent practical experience if preferred.
• 12+ years of experience across solution architecture, software development, and enterprise systems.
• 5+ years of experience working with or implementing solutions on the Service Now platform.
• Proven leadership experience in managing and developing architecture or technical teams.
• Strong functional and technical knowledge in partner relationship management, lead management, opportunity management, quoting, contracting, and related processes.
• Hands‑on experience implementing complex sales motions and partner models.
• Demonstrated ability to translate abstract business needs into well‑structured system and process architectures.
• Strong communication, stakeholder management, and influencing skills across all levels of the organization.
• Comfortable operating in fast‑paced, ambiguous environments and driving clarity through structured thinking.

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may…