Technical Account Manager - Openshift

Apply for the Technical Account Manager - Openshift role at Red Hat
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This technical services role focuses on facilitating the adoption and proper usage of Red Hat technologies, helping customers achieve their business objectives. It is a non‑sales position working closely with a small set of key enterprise customers to understand their IT infrastructure, internal processes, and business needs. The role offers premium engagement, builds lasting loyalty, identifies usage trends, and advocates for customers within Red Hat.

• Support enterprise customers implementing or using Red Hat Openshift solutions.
• Manage and grow customer relationships through attentive, relationship‑based support.
• Visit customer sites as needed to ensure an exceptional service experience.
• Gain a comprehensive understanding of the customer’s technical infrastructure, environment, hardware, and product usage.
• Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams.
• Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation.
• Perform technical reviews to identify and prevent issues, then use those discoveries to proactively improve the customer experience.
• Collaborate with the support team on customer support requests, including joining calls, interacting via email, and performing technical troubleshooting.
• Oversee and report on customer cases, maintaining clear and concise documentation.
• Collaborate with engineering, R&D, product management, and technical support teams.
• Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments.
• Acquire and maintain Red Hat certifications on technologies relevant to your customers.
• Create and maintain technical documentation for issue resolution and knowledge sharing.

• Experience in a technical support, software development, engineering, or quality assurance organization.
• Extensive technical knowledge of Red Open Shift or similar container technologies.
• Ability to manage and grow existing customer relationships by delivering proactive, relationship‑based support.
• Outstanding verbal and written communication skills.
• Ability to convey complex information to customers clearly and concisely.
• Ability to manage multiple issues and projects.
• Bachelor's degree in a technology-related discipline is preferred.
• Residence within the U.S. Central or Eastern Time Zone.
• Software engineering background; experience with RPM‑based Linux technologies.
• Experience with Linux system administration, preferably Red Hat Enterprise Linux (RHEL) or a derivative.
• Experience working in Dev Ops environments preferred.
• Experience with container technologies such as Docker, Podman, and Kubernetes preferred.
• Experience deploying applications in cloud environments and developing containerized applications is a plus.
• Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts preferred.

The salary range for this position is $94,550.00 – $. Actual offer will be based on your qualifications. Compensation is based on location, experience, skills, market value, and internal equity. This position may also be eligible for bonus, commission, and/or equity. For Remote‑US locations, the salary range may differ but will be commensurate with job duties and experience.

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community‑powered approach to deliver high‑performing Linux, cloud, container, and Kubernetes technologies. Red Hat operates in over 40 countries; employees work flexibly across in‑office, office‑flex, and fully remote environments as required by the role.

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account—healthcare and dependent care
• Health Savings Account—high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional…