Follow Up Specialist; Cox Automotive Fleet Client Solutions Delivery

Employer Industry: Automotive Services

• Hourly base pay rate ranges from $15.10 - $22.69/hour, with potential for additional compensation through commission and incentive programs.
• Exceptional work-life balance with flexible time‑off policies and accommodating work schedules.
• Comprehensive healthcare options for individuals and families.
• Generous 401(k) retirement plan with company match.
• Opportunities for professional development and continuing education.
• Inclusive parental leave policies and additional perks like pet insurance and employee discounts.

• Manage logistics of fleet operations, ensuring prompt maintenance and repair of vehicles.
• Handle all inbound calls efficiently and gather customer requirements accurately.
• Enter data promptly, recording the unit’s location and ensuring accurate billing information.
• Make outbound calls to obtain updates on open events and keep customers informed on event status.
• Collaborate with roadside dispatchers to resolve issues and manage time effectively to meet deadlines.

• High school diploma or GED with up to 2 years of experience in a related field.
• Strong customer service experience.
• Availability to work in a 24/7/365 environment, primarily on weekend shifts.
• Must pass a pre‑employment drug test.
• Ability to multitask and problem‑solve effectively.

• A degree in a related discipline or industry experience.

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all.