Professional Services Technical Installer

Professional Services Technical Installer

Join to apply for the Professional Services Technical Installer role at NCR Atleos

About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces list.

About NCR Atleos – Optical Practice
NCR Atleos is a global leader in enterprise network services, delivering comprehensive solutions that support the deployment, management, and optimization of modern, cloud-native, and virtualized networks. Operating in over 160 countries, the Telecom and Technology (T&T) division is recognized for its high first-visit resolution rate and multi-vendor expertise. The Optical Practice focuses on high-performance optical networking solutions, supporting OEM clients with design, installation, and maintenance of ISP infrastructure.

Work is performed in Central offices and Huts throughout the US with a presence around the world. This position does not entail services to residential customers. This role requires a positive attitude and aptitude and offers growth potential.

Location
:
Virtual

Travel
: 90% travel

• Daily reporting (project number, site, hours on-site, hours travel, etc.).
• Weekly and on-time expense submission.
• Project-specific reporting in customer databases or Excel (self-audits, weekly updates, milestone reporting, etc.).
• Escalate project issues and risks by interfacing with project personnel, customers, and suppliers.
• Monitor implementation in accordance with time, cost, and quality/standards.
• Assist upon request Engineering Dispatch Service.
• Maintain and update access status as needed.
• Maintain training records and related documentation.
• Maintain deployment tools and software (including certifications and calibrations).
• Lead and supervise work onsite.
• Understand and apply established safety practices.
• Understand quality requirements and implement quality control processes based on OEM practices and customer best practices.
• Perform power verification and preliminary hardware testing using proper tools.
• Manage hardware additions/removals and wiring/connections on non-working equipment where applicable.
• Commission OEM equipment to the photonic layer; read and stay current on installation documentation.
• Read and interpret BOMs, engineering specs, prints, and drawings.
• Understand the Scope of Work (SOW) and write comprehensive Job Change orders.
• Demonstrate proper use of telecom and fiber transport tools; perform all physical and mechanical installation activities.
• Maintain on-site job records and administration tracking.
• Perform power and grounding installations within power bays or panels; understand
  -48V power principles and terminations.
• Work safely around enclosed power bays with live equipment; identify proper installation per manufacturer manuals and customer practices.
• Lead verification/continuity testing and performance-related checks; guide site teams as needed.
• Coordinate logistics and execute physical installation of hardware on one or multiple sites.
• Perform preliminary hardware testing in an out-of-service environment; provide C&P as required up to the photonic layer.
• Troubleshoot with test sets (e.g., BER, OTDR); train lower skill levels as needed.
• Verify completion of service delivery, including redlines, job cost overages, and quality metrics.

• Minimum of 3 years of accumulated installation experience or equivalent as determined by the Training process; proficiency in Telcordia with Telcordia Skill levels 1, 2, and 3.
• Familiarity with TELCORDIA GR-1275 standard.
• Experience with DWDM Long Haul equipment.
• Familiarity with
  -48V power and Infinera (Nokia) equipment.
• Familiarity with fibers and fiber scoping.
• Ability to work without supervision and adhere to company policies.
• Strong analytical and problem-solving skills; professional communication.
• Ability to work in confined spaces and travel for weeks as required; night shift may be…