Technical Support Engineer

Overview

At Vestas, we're committed to transforming the global energy landscape through sustainable solutions. As the world's largest wind turbine manufacturer, we've installed over 177 GW of wind power across 88 countries, solidifying our leadership in renewable energy.

Our Windsor Factory, located on 161 acres of land, is a key part of our manufacturing operations in North America. The Blades Factory in Windsor covers an area of 666,000 square feet and manufactures blades for the V163-4.5 MW turbine and the 2 MW platform. With over 1,300 employees on site, our Windsor Factory plays a vital role in our operations.

We invite you to join us in our mission to power a brighter, cleaner world.

About the role

As a Technical Support Production Engineer within the Technical Support Department, you are responsible for maintaining the stability and performance of the carbon composite turbine production systems. Each Technical Support Engineer monitors systems, responds to incidents, troubleshoots issues, and ensures that production is restored quickly if and when problems occur.

• Analyze existing manufacturing processes, identify production efficiencies
• Conceive, design, develop, and test innovative solutions based on analysis and organizational objectives
• Design methods and collaborates on ideas for maintaining or increasing production capacity while improving Safety, Quality, and Production Costs
• Works closely with Production staff to meet production plan
• Process problems are identified which reduce downtime and conserve maintenance costs
• Analyze process failure modes and conduct root cause analysis to implement corrective actions both short term and long term solutions to reduce cost of poor quality and cycle time
• Monitor process equipment to identify potential failure modes and develops solutions to eliminate the reoccurrence of those failures
• Develop, create, and maintain required documentation for manufacturing processes, including flow charts, capacity and utilization studies, procedures, process work instructions, and tests
• Follow and maintain organizational documentation systems and standards
• Develop and update process procedures to ensure that documentation is accurate and understandable
• Collaborate with cross-functional teams to gain insights and direction
• Interfaces with all levels of management and employees to gather information and provide guidance for implementation
• Extensive support during introduction of new equipment, products, materials, and technology
• Initiate, lead, and participate in improvement projects and capacity expansion/conversions
• Review and create Investment requests regarding the purchasing of new equipment/materials
• Coordinate equipment maintenance and improvements
• Front line support for programming and troubleshooting Robotic and automated equipment/machines
• Identifying PTS (Process Technical Specifications) or instructions when buying new equipment
• Interpret Drawings, PII (Process Inspection Instructions) and PWI (Process Work Instructions)
• Support control and audit of BOM (Bill of Materials)
• Manage and conduct employee training for productivity improvement projects, and mentor fellow engineers and technicians
• And all other duties as assigned

To perform the job, an individual should demonstrate the following competencies:

• Demonstrated Teamwork Skills
• High Degree of Flexibility
• A keen interest in developing new skills and understanding
• Commitment to High Standards and Team Engagement
• Personal Desire/Value to Produce Quality Work
• Ability/Desire to work as Craftsman with Hand tools
• Problem solver oriented
• Good communication skills
• Effective leadership skills
• Offers direction for their team and tasks
• Customer focused

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in engineering (Mechanical or Manufacturing/Industrial with a broad understanding of Electrical and Chemical preferred)
• 5+ years related experience and/or training; or equivalent combination of education and experience
• Profic…