Patrol Director

Work where the perks are as good as the powder — enjoy a FREE season pass for you, your spouse, and family, discounted lift tickets, employee deals on food and retail, and access to the Indy Pass, opening the door to ski even more mountains all season long.

Job Title: Patrol Director

Department: Mountain Operations

Reports To: Director of Mountain Ops.

Position Status: Full-Time Year-Round (Seasonal Option Available)

FLSA Status: Non-Exempt

Pay Range: $24-30/hour based on experience

Date:

Job Summary: The Patrol Director oversees the ski and bike patrollers, who provide emergency services to skiing and riding guests including medical care, search and rescue, lift evacuation, and identification and marking of hazardous ski and biking conditions

• Effectively handles all on-mountain emergencies
• Provides emergency medical care when needed
• Performs daily trail checks, to identify and address potential hazards
• Interact with guests and other staff members while wearing visible patrol uniform
• Always carries first aid equipment while on duty
• Follows appropriate radio use guidelines
• Participates in continuing education to maintain and build skills in various aspects
• Documents and investigates incidents as needed
• Models and promotes snow sport and bike sport safety

Supervisory and Administrative Functions:

• Supervises approximately 60-70 volunteer patrollers, and 15 paid patrollers, including personnel decisions, scheduling, and group communications
• Takes charge during on-mountain emergencies such as, but not limited to, Nordic/backcountry rescue, or lift evacuation
• Identifies and addresses potential physical hazards/risks to the organization
• Coordinates trainings and keeps appropriate training records
• Conducts accident investigations
• Coordinate Ski and Bike Season Refreshers

NOTE: All Bolton Valley employees are required to perform alternate functions from time to time, both within and outside of their assigned department, particularly during peak periods such as holiday weekends.

Qualifications:

• High School degree, plus 3+ years prior patrolling experience
• CPR for the Professional Rescuer
• NSP Outdoor Emergency Care Technician Certification OR Current VT EMT-B or above
• 1-2 years administrative and/or supervisory experience
• Advanced skiing/riding ability required to reach and rescue injured skiers on all terrain. Advanced biking ability is preferred.

Preferred Knowledge and

Skills:

• Solid supervisory, training, and record keeping skills
• Budgeting and scheduling skills
• Strong computer skills
• Strong Communication skills
• Knowledge of OSHA rules and regulations
• Risk management experience
• Snowmobile and UTV experience
• Rope access technician experience

Physical and Mental Demands: Position involves skiing/snowboarding, biking and hauling equipment such as toboggans and backboards on all terrain. Must be able to lift 50+ lbs., bend and twist to load a toboggan or backboard and maneuver a loaded toboggan while skiing. Able to stay professional and calm in all situations.

Work Environment: This position involves working outside in all weather conditions, including extreme cold, snow, heat, wind and rain, on varied terrain surfaces, and requires being on your feet for extended periods of time.

Customer Service Expectations: All patrollers have frequent customer contact while providing services to the customer and representing the resort in uniform. Must be helpful, friendly, courteous and professional in accordance with Bolton’s commitment to providing superior customer service.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. This is not an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Bolton Valley is committed to making our work environment more diverse, equitable, and inclusive by never discriminating against race, religion, color of skin, gender, gender identity, sexuality, disabilities, age, national origin, and veteran status when hiring candidates and within our place of work. We believe that a range of lived experiences, voices, and perspectives directly contribute to the success of our team.