SBA Loan Servicing Specialist

Employer Industry: Banking and Financial Services

• Opportunity for career advancement and growth within the organization
• Competitive benefits program designed to meet the needs of associates
• Work remotely from specified locations including NC, SC, VA, FL, GA, TX, AZ
• Engage directly with customers to help resolve issues and enhance their experience
• Chance to develop relationships with customers and streamline service processes

• Manage accounts, portfolios, or packages specific to the line of business, ensuring compliance and accuracy
• Perform various operational tasks related to customer, vendor, and associate inquiries
• Develop relationships with customers to achieve business goals and provide effective resolutions
• Coordinate with FCB SBA Portfolio Manager on servicing action requests and communications
• Conduct data reviews of post-closing documentation to ensure compliance with policies

• Bachelor's Degree and 0 years of experience in Support, Operations, or Customer Service, or
• High School Diploma or GED and 4 years of experience in Support, Operations, or Customer Service
• Strong attention to detail and compliance with rules and regulations
• Excellent communication and relationship-building skills
• Ability to troubleshoot and provide support to both internal and external parties

• Working knowledge of Small Business Administration processes and loan closing
• Experience in commercial banking and loan disbursements
• Familiarity with E-Tran and PCFS (Loan Manager)
• Previous experience in high-performing roles

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