Program Manager

Special Instructions

• The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
• The Search Committee will not contact references without first verifying permission with the finalist.
• Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
• Do not write ‘see resume’ on your application when completing the job duties section.

8:00 am – 5:00 pm;
Monday – Friday with occasional evening and weekend hours required, as necessary.

The Program Manager for the office of Military and Veteran Services (MVS) is responsible for coordinating the resources and support available to veteran and military-affiliated program participants. The Program Manager plans and implements student success initiatives for the office’s student population and assists in the daily operations of all MVS programs.

• Coordinate the operation of the MVS Office (Barnard 103) and Veteran Lounge (Barnard 108).
• Provide exceptional customer service to military-affiliated students, including developing and implementing programs, tracking student engagement, and modifying content to meet participant needs.
• Create, share, and interpret data and reports for internal and external partners.
• Integrate MVS communications into various technology platforms and work with the Director to identify and create messaging to meet the immediate needs of programs as they arise.
• Interpret and make policy-driven decisions within all programs; make suggestions for policy adaptations and work with the Director and certifying officials to revise and distribute policies to all relevant constituents annually.
• Supervise undergraduate and graduate students as applicable.
• Knowledge of VA, DoD, and the State of NC education benefits.
• Coordinate calendars, arrange professional travel, and manage the logistics of the office.
• Track budgets and support programming by coordinating rooms and food for numerous events monthly.
• Process government education benefits for the military-affiliated population as needed.
• Advise students on community and campus resources, present information, and collaborate with the campus community.
• Engage students in transition, academic success, and career readiness.
• Develop new implementations of tools within the MVS, such as Connect and Niner Engage, to meet strategic goals of the University.
• Serve as the MVS Research and Assessment Liaison to Student Affairs Research and Assessment; create, track, and present on all MVS‑related data.

Bachelor’s degree, or equivalent combination of education and experience. All degrees must be received from appropriately accredited institutions.

• Assess, design, implement, and evaluate organizational, planning, and workflow systems to manage the programs associated with the MVS office.
• Create and implement efficiency programs and initiatives to optimize personal and student employee workflow.
• Complete other duties as assigned by the Director of the Military and Veteran Services office.

• Experience working in higher education.
• Experience working with undergraduate student leaders and/or student employees.
• Formal or specialized customer service training.
• Working knowledge of Microsoft Word, Microsoft Excel, Gmail, and Google Calendar; skills with computer applications unique to UNC Charlotte.
• Knowledge of Banner is a plus.

• Resume / Curriculum Vitae
• Cover Letter / Letter of Interest
• Contact Information for References

Military & Veteran Services - Barnard 103