Digital Operations Specialist

Overview

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (Fin Tech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on Linked In, You Tube, Twitter, Facebook, or Instagram.

The Digital Operations Specialist I is the primary contact and escalation point for clients throughout the implementation process. If you have a genuine interest in technology, how things work, and enjoy problem solving and puzzles, this role may be for you!

Benefits of joining our team:

• Opportunity to solve interesting and challenging problems within a growing industry
• Collaborative and supportive Agile environment
• Continuous delivery culture and weekly production releases
• Community of strong software professionals
• Opportunities for career growth

Channel and B2B Client onboarding.

• Communicate with account management team and clients to gather and document technical, product and contract requirements regarding the client’s servicing needs.
• Act as Subject Matter Expert on technology solutions for Account Managers and Clients.
• Document appropriate information in Customer Relationship Management system (CRM).
• Coordinate with appropriate team members, keeping team apprised of client requirements, service level agreements and key performance indicators.
• Conduct quarterly quality assurance review of account servicing, client communications and training.
• Customer Escalation Support.
• Provide client support, respond to client inquiries, and facilitate connections with appropriate company resources to quickly resolve client inquiries.
• Represent InComm InCentives in a positive, professional, and customer focused manner.
• Capable of working both as an individual and within a team structure.
• Other duties as assigned.

• Exceptional accountability and ownership of their business.
• Owns personal mistakes and has initiative to seek solutions and engage with management for improvement.
• Track record of meeting or exceeding annual goals.

• Ability to quickly shift focus to address urgent situations.
• Innate sense of when to elevate to manager/executives.

• Ability to operate independently with high-level guidance and limited specific direction.
• Demonstrates effective, innovative problem solving.

• Client facing communication experience preferred.
• Associates, BA or BS degree preferred.
• Proficient in Microsoft Office suite including Excel, Word, PowerPoint and Outlook.
• Experienced working with Customer Relationship Management software (Salesforce) and activity tracking systems desired.
• Ability to work with internally developed Administration and Back Office systems.
• Project Management experience preferred.
• Preference given to applicants who have demonstrated experience supporting “Software as a Service” products.
• Experience in prepaid, stored value or gift card products a plus.
• Strong commitment to customer service.
• Positive and upbeat demeanor.
• Excellent communication skills.
• Must enjoy problem solving.
• Must find satisfaction in helping others.
• Strong interest and aptitude towards technology.

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

* This position is eligible for the Employee Referral Bonus Program - Tier I

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