Field Service Technician

GENERAL

JOB DESCRIPTION

* Will be responsible for performing accurate troubleshooting & diagnosing, timely repairs, and component installation on all

models of Masaba equipment to ensure proper factory specification and correct system operation

* This position will require the technician to work in the field and well as in Masaba manufacturing facilities

* Provides technical support over phone, email, and text to customers on maintenance and operational issues

* Must be willing to work out of town, overtime, and weekends and needed

* Hold follow up meeting with required personnel to discuss engineering changes and upgrades

* Assist with final equipment inspections to ensure MASABA quality goals are met

* Assist with continuous improvement of department processes

WORK EXPERIENCE REQUIREMENTS

* Must be able to work safely with minimal supervision while on customer sites and in the Masaba manufacturing facilities

* Must be coachable, able to take direction, take initiative and follow through to completion

* Must be willing to learn and improve skill level for future advancement

* Attention to detail and conscientious nature

* Strong sense of urgency along with customer service and verbal communication skills

* Strong mechanical, electrical, and hydraulics system reasoning skills

* Good judgment and strong critical thinking skills

* Valid driver's license with good driving record

* Must be able to obtain and maintain a passport

* Must be able to obtain and maintain MSHA certification

* Ability to work independently and with self-motivation

* Must be able to communicate clearly in English

* Ability to work standing on hard surface (e.g. concrete) for long periods of time in hot or cold environment

* Must be able to read and interpret basic electrical, mechanical, and hydraulic blueprints

* Must be able to perform basic shop math functions and use standard measuring devices

* Ability to work with hand tools

* Ability to work at heights including utilizing ladders and manlifts

* Ability of hands to grasp and manipulate small objects/tools

* Lift and carry up to fifty pounds and crawl in tight spaces

* Ability to work at high elevation

* Computer application literacy including Microsoft Office Suite (Word, Excell, etc.) and ability to learn internal business system