Support Services Analyst

Overview

USD is seeking an energetic and motivated Senior Computer Support Specialist to join the ITS team, providing exceptional services to faculty, staff, and students. Candidate will be a member of the Service Desk team responsible for customer support and services via phone, remote, and onsite support. Candidate will report to the Service Desk Manager and collaborate with other ITS personnel to follow service desk best practice frameworks and established processes to support service offerings, resolve customer issues, and provide excellent customer service.

Must be authorized to work in the U.S. Sponsorship is not available for this position

• Provide customer service for IT services including installation, assessment, troubleshooting, maintenance, and upgrades of equipment and software used by faculty, staff, and students
• Follow Knowledge Centered Service (KCS) process for documenting and resolving issues
• Respond to requests according to established service level agreements
• Assist in project activities related to new services or service enhancements
• Communicate with faculty, staff, and students to understand requirements and set expectations
• Follow established processes and procedures while responding and resolving customer questions or issues
• Prioritize tasks to ensure the highest level of customer satisfaction

• Excellent written and verbal communication skills
• Excellent customer service with demonstrated results
• Technical background with ability to communicate with a non-technical audience
• Technical experience with Windows and MS applications

• Familiarity with process management especially Knowledge Based processes
• Related degree

Posting Date 02/18/2026

Closing Date

Open Until Filled:
Yes

First Consideration Date 02/26/2026

Advertised Salary: commensurate with qualifications

Duration of the Term: 12 months

Appointment Percent: 100

Work Hours:

Standard business hours

Typical Hours Worked Per Week

Appointment Type:
Regular

Scope of Search:
External (includes Internal)

If internal, define scope of search

This position requires No Requirement

If other, please indicate

The USD is committed to fostering a dynamic and welcoming working and learning environment for all. USD provides equal employment opportunities to all employees and applicants for employment without regard to ideological, political, or sectarian opinions or perspectives; or race, color, creed, religion, sex, ancestry, disability, national origin or any other factor protected by applicable federal, state, or local laws. USD is committed to the principles of free expression and encourages the timely and rational discussion of topics in an environment that is intellectually and ideologically diverse.

Required Documents
Optional Documents

• Resume
• Cover Letter
• Other
• Reference List

The South Dakota Board of Regents is an Equal Opportunity Employer. The Board of Regents will take Affirmative Action to ensure that all employment practices are free of discrimination. In addition, the Board of Regents fully supports incorporation of non-discrimination and Affirmative Action rules and regulations into all of its employment practices. Arrangements for accommodations required by disabilities can be made by contacting the appropriate Human Resources office.

Please see the Contact Us section of this webpage for more information.

Notice to all applicants:
If you are selected as a finalist, job references and a background check may be conducted.

South Dakota Board of Regents
306

E. Capital Ave, Suite 200
Pierre, SD 57501