Hotel Front Desk Manager

Overview

We’re looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people.

If this sounds like you, apply today!

• Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
• Hold responsibility for the front desk budget and order any necessary office supplies
• Generate occupancy reports and compile financial information for the general manager
• Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints
• Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies

• At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field
• Showcase exceptional multitasking, communication, and management skills
• Prior hospitality experience of 1 year is required for this position
• Must possess a high school diploma or equivalent certification (GED)
• Experience with MS office and bookkeeping skills desired

Compensation: $19 - $20 hourly