Retail Customer Service Associate

Overview

Join to apply for the Retail Customer Service Associate role at Fed Ex Office
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Position summary and duties describe a customer service focused team member knowledgeable in print, signs & graphics, and shipping. The Store Consultant will take orders, coordinate activities, provide pricing information, and recommend Fed Ex Office products and services. The role includes operating a variety of equipment, handling materials, managing production queues, and completing tasks by priority.

People

• Follows instructions of supervisors and assists other team members in performing store functions
• Assists in the training of store team members

Service

• Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
• Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate Fed Ex Office products and services
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer
• Takes complex customer orders using order systems and provides accurate pricing information
• Assembles parcels and prepares goods for shipping by wrapping items, weighing packages, and affixing labels
• Sets up and operates printing, binding, and related equipment using customer media
• Maintains a safe, clean and orderly retail Store

Profit

• Ensures confidentiality of customer data and careful handling of documents, media, and packages
• Processes financial transactions using a Point of Sale terminal (POS), including handling cash
• Cleans, repairs, and stocks retail store printing and shipping equipment and supplies
• Stays current on store merchandising materials and displays
• Takes preemptive action to prevent errors and waste
• Completes required financial paperwork and may assist with financial reporting
• Follows Fed Ex Office standard operating procedures and policies

Self-Management

• Performs multiple tasks at the same time
• Looks for opportunities to improve knowledge and skills within the retail Store
• Able to operate with minimal supervision
• Adheres to all Fed Ex Office team member and retail store standards
• All other duties as needed or required

• High school diploma or equivalent education
• 6+ months of specialized experience
• Excellent verbal and written communication skills
• For new hires, must meet all Fed Ex Office employment qualifications in force at time of hiring
• For current Fed Ex Office team members, must meet hiring criteria and transfer requirements as outlined in the Team Member Handbook

• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift up to 55 pounds
• Ability to bend/twist at the waist and knees
• Ability to communicate effectively with customers, vendors, and other team members
• Ability to perform work activities requiring cooperation and instruction
• Ability to function in a fast-paced environment under pressure
• Ability to maintain attention and concentration for extended periods
• Ability to work with minimal supervision
• Regular attendance and ability to support the business hours

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture. Some benefits and details are provided as applicable. Fed Ex Office is an Equal Opportunity Employer including, Vets/Disability. Know Your Rights;
Pay Transparency. Fed Ex Office will provide reasonable accommodations to qualified individuals with disabilities upon request during the application and hiring process. Applicants requiring accommodations should contact

Fed Ex Office will consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws and ordinances. For more information, .

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Sales and Business Development
• Industries:
  Printing Services